Administrative Clerk I/II

About the Department

Filing Deadline: Monday, January 26, 2026, at 11:59 p.m. or first 100 applications (whichever occurs first)

Applications MUST be submitted online at www.GovernmentJobs.com

The City of San Pablo is conducting a citywide recruitment to establish an eligibility list for the position of Administrative Clerk I/II. This eligibility list will be used to fill future vacancies on or after April 1, 2026, as they occur. San Pablo has a long-standing reputation for providing superior customer service to residents, businesses, and visitors, and was recognized as a Bay Area Top Workplace in 2019. Administrative Clerks serve as key points of contact for the public, providing information and assistance related to various city operations. 

About the position: The incumbent of this position assists the general public and city staff on the telephone, via email, or in person, by providing information on departmental and assigned program policies and procedures. A successful Administrative Clerk should have good administrative, technical, and communication skills to convey information to the public, to other departments, divisions and higher authorities as well as review organizational procedures and analysis to improve efficiency.  For additional information about the position, see the Job Description page of the City’s website.

DEFINITION
To perform a wide variety of general clerical duties in support of specific functions and programs within an assigned department, and to provide administrative support to an assigned supervisor.

DISTINGUISHING CHARACTERISTICS
Administrative Clerk I - This is the entry level class in the clerical support Administrative Clerk series. Positions in this class typically have little or no directly related work experience. The Administrative Clerk I class is distinguished from the II level by the performance of less than the full range of duties assigned to the II level. Incumbents work under immediate supervision while learning job tasks, progressing to general supervision as procedures and processes of assigned area of responsibility are learned.

Administrative Clerk II - This is the journey level class in the clerical support Administrative Clerk series and is distinguished from the I level by the assignment of the full range of duties. Employees at this level receive only occasional instruction or assistance as new, unusual or unique situations arise and are fully aware of the operating procedures and policies within the work unit. Positions in this class are flexibly staffed and are normally filled by advancement from the I level.

SUPERVISION RECEIVED AND EXERCISED
Administrative Clerk I
Receives immediate supervision from an assigned supervisor; and may receive technical and functional supervision from a higher level class.

Administrative Clerk II
Receives general supervision from an assigned supervisor; and may receive technical and functional supervision from a higher level class.

Position Duties

Duties may include, but are not limited to, the following:

Assist the general public and City staff, on the telephone or in person, by providing information on departmental and assigned program policies and procedures.

Perform a wide variety of clerical work including filing, billing, reviewing and reconciling statistical information related to the department or functions assigned.

Sort and file documents and records; establish and maintain a variety of files.

Screen calls and visitors, and refer inquiries as appropriate, schedule meetings and inspections.

Maintain departmental websites updated with information on processes or events.

Receive, issue, and process various applications, licenses, permits, certificates and other forms using systems related to the department or functions assigned.

Assist with creation of a variety of forms; type or enter data; proofread and process a variety of documents including general correspondence, written reports, contracts and payroll records.

Receive, sort and distribute incoming and outgoing correspondence and mail.

May coordinate or participate in the preparation for meetings, presentations and events.

Operate standard and specialized office equipment including applicable software programs related to the department or functions assigned.

Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.

Foster an environment that embraces diversity, integrity, trust, and respect; be an integral team player, which involves flexibility, cooperation, and communication.

Perform related duties as assigned.

Minimum Qualifications

Experience and Training: An ideal candidate must have the ability to work independently and prioritize work projects, verify and check files and data, and research and resolve discrepancies. Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Administrative Clerk I– Equivalent to the completion of the 12th grade. One year of general office experience is desirable. 

Administrative Clerk II- Two years of responsible experience similar to Administrative Clerk I with the City of San Pablo and equivalent to the completion of the 12th grade. 

Required license and certificate: Possession of, or ability to obtain, a valid California driver’s license.  

Other Qualifications

How to apply:  Applications will only be accepted online at http://www.governmentjobs.com/careers/sanpabloca.  For general questions, call the Human Resources Division at (510) 215-3000.  Applications must be submitted to GovernmentJobs.com by the date and time listed.  Applications not submitted by the posted date and time will not be considered.  The most qualified applicants will be invited to participate in the subsequent phases of the selection process. Meeting the minimum requirements of the position does not guarantee the advancement in any phase of the selection process. Final selection will be made from an eligibility list.

Background investigation and Pre-employment medical examination:  Successful candidates will undergo a complete background investigation, fingerprinting, and pre-employment medical examination, which may include a TB test. 

Americans with Disabilities Act (ADA): Please contact the Human Resources Department on, or before, the filing deadline if special accommodations are necessary at any stage of the selection process. Every attempt will be made to consider your request (medical documentation must be provided upon request). 

Immigration Reform & Control Act: In accordance with the Immigration Reform and Control Act of 1986, all potential employees will be required to provide proof of United State Citizenship or authorization to work in the United States. 

Drug-Free Workplace Policy: In accordance with the Drug-Free Workplace Act of 1988, it is the objective of the City of San Pablo to achieve a drug-free workplace. 

THE CITY OF SAN PABLO IS AN EQUAL OPPORTUNITY EMPLOYER.  MINORITIES/WOMEN/INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY.   QUALIFIED APPLICANTS RECEIVE EQUAL CONSIDERATION, WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, ANCESTRY, AGE, MARITAL STATUS, AND DISABILITY EXCEPT WHERE DICTATED BY THE REQUIREMENTS OF THE JOB.