Family Services Supervisor (CPS/APS Intake)

About the Department

The City of Roanoke is seeking a Family Services Supervisor to supervise a staff of Family Services Specialists engaged in Child and Adult Protective Services casework. The successful applicant will review requests for services, assigns work to family services specialist and monitors service delivery to clients, and review preliminary/investigative reports and makes regular periodic review of cases to insure appropriate practices and effective follow-up. They will usually supervise 5-10 employees and carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Bachelor's degree from four year college or university with a degree in human services or related field, BSW/MSW preferred, and at least three years related experience in human services. Possession of a valid appropriate driver's license issued by the Commonwealth of Virginia. 

The City of Roanoke is an Equal Employment Opportunity/AA/M/F/Disability Employer.

To elevate the performance of the organization, we are committed to respecting, celebrating, and embracing the collective mixture of differences and similarities between our employees as a rich tapestry. Our behaviors will demonstrate open communication, and we will seek opportunities to learn, recognizing and rewarding actions that promote acceptance while suspending judgment. By doing this, we will foster an inclusive, open work environment that delivers excellent service and creates a more vibrant and inviting community.

This is an exempt position.

Position Duties

SUMMARY
Supervises a staff of family services specialists engaged in general and child welfare case work.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Reviews requests for services, assigns work to family services specialist and monitors service delivery to clients in crisis and often life threatening situations
• Reviews preliminary/investigative reports and makes regular, periodic review of cases to insure appropriate practices and effective follow-up
• Participates in initial interviews for hiring, promotions, disciplinary action and termination
• Gathers pertinent information and evaluates criteria in making recommendations regarding service delivery and utilization of resources
• Prepares reports and presentations regarding program activities and service needs
• Attends community and state meetings as a representative of the department to explain programs, services and regulations
• Participates in staff conferences to determine service needs, eligibility and resource utilization in complex cases
• Provides appropriate program specific training and professional development activities to  family services specialists

SUPERVISORY RESPONSIBILITIES

• Supervises 5-10 employees in assigned unit.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.

Minimum Qualifications

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
Bachelor's degree from four year college or university with a degree in human services or related field, BSW/MSW preferred, and at least three years related experience in human services. Possession of a valid appropriate driver's license issued by the Commonwealth of Virginia.

Other Qualifications

LANGUAGE SKILLS 
Ability to read and interpret documents such as laws, policies, regulations, safety rules, operating and maintenance instructions, and procedure manuals. Ability to respond effectively to inquiries orally and in writing. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. 

REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions and deal with several abstract and concrete variables.

***CERTIFICATES, LICENSES, REGISTRATIONS***
Possession of a valid appropriate driver's permit issued by the Commonwealth of Virginia. If you do not have a Drivers License issued by the Commonwealth of Virginia, you must submit a certified copy of your driving record issued by the DMV from your previous state of residence with your application.


PHYSICAL DEMANDS  
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Requires the ability to exert light physical effort in sedentary to light work. Tasks may involve extended periods of time at keyboard or work station. The employee is occasionally required to stand; walk. Some lifting, carrying, pushing and/or pulling of objects and materials of light weight up to 30 pounds. Specific vision abilities required by this job include ability to adjust focus.

Must be willing to work outside normal work hours and respond to both routine and emergency situations.

SENSORY REQUIREMENTS 
Some tasks require the ability to perceive and discriminate sounds and visual cues or signals. Some tasks require the ability to communicate orally.

WORK ENVIRONMENT 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to outside weather conditions.  The noise level in the work environment is usually moderate.

Performance of essential functions may require exposure to adverse environmental conditions, such as traffic hazards, violent individuals, communicable diseases, or rude/irate customers

This is a job description and not an individualized position description. A job description defines the general character and scope of duties and responsibilities of all positions in a job classification, but it is not intended to describe and does not necessarily list the essential job functions for a given position in a classification.

Local government agency delivering family and protective services.