Records Technician, Police Department AF

About the Department

The Records Technician, Police Dept. is responsible for the performance of a wide variety of clerical and communication tasks.  Duties include extensive work in data entry and maintaining customer service and providing a wide variety of records in compliance with municipal, state, and federal laws. Records Technicians are in charge of collecting fees and resolving service complaints. Most work will be done on computer, in person, and by telephone communication. Position requires extensive contact with the public. Work is performed under general supervision in accordance with established policies and procedures.

Position Duties

Education / higher education:   High School Graduate or equivalent

Minimum number of years of directly related experience:  Two years’ experience in an office setting performing customer service/receptionist duties and general clerical duties.

Education and/or experience preferences:  Experience in records management. 

Driver’s License requirement:    Infrequent Driver -- Regular Driver's License     Required Endorsements:  None

Note -- For any driver, driving record must always meet City driving and insurability standards.

Required certifications, licenses or registrations:  None

Preferred certifications, licenses or registrations:  None

Minimum Qualifications

Knowledge:  Law enforcement principles, techniques, and equipment as well as City rules, regulations and standards. Basic accounting, clerical and collection techniques. Intermediate computer applications such as Word, spreadsheets, e-mail systems and calendar management system;

Skills:     Must be able to type rapidly and accurately enough to successfully produce documents/spreadsheets, communicate via e-mail, or perform data entry as necessary to accomplish the essential functions of the position (must be able to pass a typing test with a minimum of 35 words per minute and operate a 10-key).  Use of technology, equipment and software typically used in the office environment.  Skilled in personal computers, electronic database access, search, edit, retrieval and security systems and word processing software, mainframe processors, printers, faxes, copiers, 10-key, and calculator.  This job also requires excellent organizational and interpersonal skills. Computer proficiency MS Office Suite and other software. 

Abilities:  Read and write in English, as well as understanding elementary algebraic concepts. Learn computer applications and systems as needed.  Learn the applicable laws, ordinances, and department rules and regulations.  Maintain complex records efficiently and accurately and prepare clear and concise reports.  Conduct research and basic analysis of special projects.  Handle multiple projects and meet deadlines. 

Interaction with Groups/Agencies/Entities:   Works with department supervisors or managers on record retention, withdrawal and destruction procedures.  Responds to requests from the general public for public records.  Responds to subpoenas from the courts and attorneys for provision of public records.

Other Qualifications

The following functions are typical for this position.  The omission of specific functions does not exclude them if the work is similar, related or a logical assignment for this position.  Other duties may be required and assigned.