Project Manager

About the Department

This classification resides within the Department of Neighborhood and Community Services and is designed for a professional grounded in human services who brings expertise in project management and program coordination to support departmental and citywide initiatives. Incumbents should have subject matter expertise and experience in human services fields and will provide consultation to leadership and staff, manage large and significant projects, and ensure that DNCS programs and operations are effectively supported.

Work may include time limited as well as ongoing project management; developing and implementing policies and procedures; coordinating DNCS facility operations; assisting with contracts and legislative research and drafting; and overseeing Freedom of Information Act (FOIA) requests. The role requires a balance of human services knowledge and technical project/change management skills to ensure programs meet community needs while adapting to organizational and legislative changes.

Supervision Exercised/Received

• Exercised: None. This classification does not supervise staff.
• Received: This classification reports directly to the Director of Neighborhood and Community Services.

Position Duties

TYPICAL CLASS ESSENTIAL DUTIES (percentages are representative samples; assignments may vary):

• Project Management (50%)
   Plans, coordinates, and manages systems-level DNCS projects and initiatives; ensures projects are organized, on track, effective, and collaborative; prepares reports; and attends leadership meetings. Projects include overseeing coordination of multiple human services and community facility operations.
• Policy Review (20%)
   Reviews records, reports, and data; drafts, interprets, and implements policies and legislation; coordinates and responds to FOIA requests in compliance with applicable laws; presents information; makes recommendations and decisions. Supports development and negotiation of contracts and partnership agreements, coordinating legal review and ensuring compliance with City processes.
• Data Reporting (10%)
   Supports data collection and reporting; ensures accuracy and integrity of collected data for presentations and reports; works alongside DNCS program leaders to use data to guide program development and evaluation. Supports digital communications, including maintaining web content.
• Facilities Management (20%)
  Oversees DNCS facility operations, including space planning, maintenance coordination, safety compliance, and vendor management; troubleshoots facility-related issues; researches and resolves operational concerns.

Minimum Qualifications

MINIMUM TRAINING AND EXPERIENCE:

• Bachelor's degree in human services, public health, public administration, project management, or a related field.
• Five (5) years of professional experience in one or more of the following areas: human services, project management, policy/legislative assistance, or facilities management.
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS:

• None required

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge

• Human services programs, practices, and community resources.
• Project management principles, methodologies, and tools.
• Facilities management principles, including safety standards and vendor coordination.
• Microsoft Office Suite (Word, Excel, Teams, SharePoint, etc.).
• Electronic databases and related software applications.

Skills

• Applying human services knowledge to program development and service delivery.
• Managing projects and initiatives effectively.
• Drafting and editing policy, legislative, and contract documents.
• Communicating with internal and external stakeholders, including community partners.
• Managing facilities operations and related technologies.

Abilities

• Integrate human services expertise with project management practices.
• Manage time effectively and prioritize multiple projects.
• Draft, interpret, and apply legislative and policy requirements.
• Oversee facilities operations and ensure compliance with safety standards.
• Collect, manage, and present data to support organizational decision-making.

Other Qualifications

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. While performing the essential duties of this job, the employee is regularly required to reach extending hands and arms in any direction, stand, push, pull, lift, finger (picking, pinching or otherwise working primarily with fingers), grasp applying pressure to an object with fingers or palms, talk, see, and hear. The employee is frequently required to climb, balance, stoop, crouch, crawl, walk, feel and use substantial repetitive motions of the wrists, hands and fingers. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.