Office Assistant II -City Clerk's Office

About the Department

Join the City of Reno and become part of an amazing team that strives every day to make our community a place we are all proud to call home.

The ideal candidate in this position will perform a variety of office support and clerical duties and activities of a general and specialized nature for an assigned office. They will type a variety of documents and correspondence. They will maintain a variety of files and records. They will receive and direct telephone calls and visitors. They provide a variety of information to other agencies, City staff, and the general public. They may receive, route, and distribute incoming and outgoing mail.

We currently have one vacancy in the City Clerk's Office in which hiring will begin immediately following the close of this recruitment. This recruitment will also establish a list for future vacancies, which will be filled as they occur.

This is an open competitive opportunity for all qualified applicants.

The City of Reno is committed to providing equal employment opportunities to everyone. This commitment is an integral part of our efforts to ensure that we have a diverse and representative workforce that serves the community of Reno.

Position Duties

• Assist other City staff, the general public, and outside groups and agencies by providing information related to specific program area of assignment; receive in-person office visitors and telephone callers including answering multi-line telephone system; respond to complaints and requests for information relating to assigned responsibilities; refer callers to appropriate City staff for further assistance as needed; distribute appropriate forms and materials; accept applications and payments.
• Verify and review materials, applications, records, and reports for completeness and conformance with established regulations and procedures; apply applicable policies and procedures in determining completeness of applications, records, and reports; provide information and forms to the public; collect and process appropriate information.
• Maintain accurate and up-to-date office files and records for assigned areas; prepare and monitor various logs, accounts, and files for current and accurate information; organize and maintain filing systems.
• Perform a variety of routine clerical accounting duties and responsibilities involved in financial record keeping and reporting for assigned area; maintain a variety of accounting records, logs, and files.
• Type, word process, format, edit, revise, proofread, and print a variety of documents and forms including notices, reports, general correspondence, agreements, claims, and other documents from rough draft or verbal instructions; compose routine correspondence; copy, disseminate, and post documents and information as appropriate.
• Compile, prepare, and enter data into a computer from various sources including accounting, statistical, and related documents; create and maintain computer based tracking information and reports including assigned databases, records, and lists; input corrections and updates; verify data for accuracy and completeness; assist in the compilation of reports.
• Process mail including receiving, sorting, and distributing external and internal incoming and outgoing mail for assigned area.
• Maintain and order forms, supplies, and other materials for assigned office and programs; prepare purchase orders; receive invoices and check for accuracy; process payments.
• Operate a variety of office equipment including a computer, typewriter, switchboard, copier, facsimile machine, adding machine, and computer; utilize various computer applications and software packages.
• As assigned, process payroll or provide assistance in processing payroll for the assigned area; calculate and verify hours on each time card to ensure compliance with applicable contracts; enter hours for all employees into computer; prepare and audit paychecks for accuracy; distribute paychecks to employees and respond to questions and inquiries.
• As assigned, prepare documents for various meetings; attend meetings; take transcribe, and assure proper distribution of minutes.
• As assigned, disburse and collect money; issue and maintain receipts; maintain accurate records of money collected and disbursed; reconcile accounts; deposit money.
• Perform related duties as required.

Minimum Qualifications

The following minimum qualifications are required to be met at the time of application.

Education:
High school diploma or equivalent.

Experience:
Two years of increasingly responsible general office support and clerical experience at a level comparable to an Office Assistant I with the City of Reno.

**Bilingual candidates are strongly encouraged to apply.**

Other Qualifications

To Apply:
Please submit your completed application and all additional information/documentation requested online at www.reno.gov/jobs by May 4, 2026 at 4:00 p.m. PT. If a computer or mobile device is not available to you, suggested locations to complete an online application submittal include: the City of Reno City Hall 2nd floor computer kiosk or Civil Service Office, any Nevada Job Connect location, local libraries, or educational facilities. 

If you are having difficulty logging into your governmentjobs.com profile, please call the applicant support line at 855-524-5627. 

Application Preparation:
A complete application is required, including detailed work experience and education. Résumés may be submitted as supplemental information but will not be reviewed when determining minimum qualifications.

Examination Process:
Applicants must meet the minimum qualifications and pass the examination for this position to be eligible for hire. The examination will consist of an Online Written Skills Test, along with a Training and Experience evaluation (T&E) weighted as follows:
Online Written Skills Test = 80%
Training & Experience Evaluation (T&E) = 20%

Online Assessment Details:
Qualified applicants will be invited to participate in the Online Written Skills Test once the recruitment has closed. This test will be self-administered with no proctor, which means candidates will be able to complete them online at their convenience during the designated testing window.

The instructions and guidelines will be emailed to qualified applicants after the recruitment closes on May 4, 2026. Please make sure to check for emails around this time, including your spam folder so that you do not miss this testing opportunity. All assessments must be completed within the designated testing window to move forward in the hiring process.

Subject areas that may be included on the online written skills test include: 
Attention to Detail
Computer Skills
Customer Service
Interpersonal Skills
Mathematical Calculations
Record Keeping

Training and Experience Evaluation (T&E) Details:
The T&E examination consists of a Supplemental Questionnaire. The questions may be viewed online under the tab marked "QUESTIONS" on the job announcement page. The T&E must be submitted online at the time of application.  

• Responses to your T&E questions should be consistent with the information given in your application details. Answers are subject to verification.
• Failure to complete all of the questions or incomplete responses will result in a lower score; therefore, it is advantageous for you to provide a full and complete response to each supplemental question.
• In order to receive credit for education or training, you must attach copies of your transcripts, diploma, or relevant certificates to your online application.
• Resumes or questionnaires uploaded as attachments to the application will not be accepted in lieu of completing each question online.
• "See Resume" or "See above," etc., are not qualifying responses and will not be considered.
• Changes or corrections to your responses cannot be made once your application packet has been submitted.
• TIP: It may be more efficient to develop your responses in a word processing document and then paste them into the online questionnaire to be submitted.

Notification: 
Applicants are notified by email of their examination results. Applicants who do not meet the minimum qualifications will also be notified within two weeks of the job posting closing.

We highly recommend opting in to receive text message notifications. Follow-up text messages may include updates about your application, next steps, and interviews. If you haven’t opted in before, the option will appear before you submit your application. If you’ve previously opted in or out, you can update your choice anytime in account settings in your governmentjobs.com profile.

Testing Accommodation:
We strive to ensure equal access for all individuals. If you require an accommodation due to a disability, you must inform the Chief Examiner by completing the Accommodation Request Form by the closing date of this announcement. All requests will be handled with confidentiality and respect.

Contact Information: 
Reports (Rule XV, Section 2)
Applicants are responsible for keeping the Reno Civil Service Commission informed of their current contact information including phone number, email, and mailing address.

Employee/Veteran Preference in the Event of Tie Scores:
Open Competitive Examination (Rule VII, Section 7):
 In the event of tie scores, candidates will be provided a rank preference in the following order:

1. City of Reno classified employees who are veterans 
2. City of Reno classified employees who are not veterans
3. City of Reno non-classified employees and external candidates who are veterans

This preference is only used to break ties. Proof of honorable discharge must be submitted with the application.

Appointment and Certification:
Appointments to positions in the City's Civil Service system are made on the basis of examination. Scores resulting from a competitive examination are used in determining a person's rank on an eligible register. The department may hire any of the persons referred. The names of those persons not hired may be considered when the next vacancy occurs, for as long as that register is viable.

Probationary Period: 
Certification of Eligibles, Appointments, and Probation (Rule VII, Section 12)
Classified employees who are newly hired, promoted, reclassified, transferred, or who voluntarily demote to a lower position are subject to a probation period.

The only exception is if an employee chooses to voluntarily demote back to the exact job they previously held within 24 months of being promoted.

Questions and Updates:
Questions about the information on this announcement and updates to application information should be directed to Civil Service at (775) 334-2223 or civilservice@reno.gov.

The City of Reno is an equal opportunity employer. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, gender identity, gender expression, age, pregnancy, physical or mental disability, genetic information, veteran status, political affiliation, membership in an employee association, or any other protected class status applicable under federal or state law or City Charter.

Provides municipal governance and public services for Reno, Nevada.