Front Desk- Community Center

About the Department

As a Recreation Leader, you will be the face of the community center, providing excellent customer service and an exceptional experience for all patrons daily. You will be responsible for processing transactions, responding to questions about our park and programs, answering questions regarding our department, as well as assisting staff with activities when needed.  Recreation Leaders are considered essential staff and can supervise a facility in the absence of a full-time staff member.  Recreation Leaders assist recreation facility directors and assistant directors in the overall management and operation of the facility and recreation programs.  This position requires an extensive amount of training, including First Aid/CPR, Safety, and overall departmental review, which will be provided.

Position Duties

Oversee and/or direct daily program and staff activities. Provide outstanding customer service when assisting the public through various communication methods. Be familiar with the facility and the city programs. Responsible for program registrations, facility, and shelter rentals. Proper collection and handling of fees in accordance with the City of Raleigh's cash handling policies and procedures. Maintain records using Excel, Word, and Publisher, Class Software, and general filing. Help maintain and clean the facility as needed. Prepare attendance reports and distribute evaluations to patrons. Supervise check-in/check-out procedures of programs. Provide feedback regarding program goals and objectives. Create activity schedules. Develop and distribute promotional and marketing information.

Minimum Qualifications

Candidate must be at least 18 years of age and have experience working in a customer service setting. Experience in a recreation setting is a plus. This position requires the ability to move around and be able to lift at least 30 lbs.

Other Qualifications

ADA and other requirements:  

Positions in this class typically require Climbing, Balancing, Stooping, Kneeling, Crouching, Crawling, Reaching, Standing, Walking, Seeing, Pushing and Pulling, Lifting, Fingering, Grasping, Feeling, Talking, Hearing and Repetitive Motions.  

Physical Requirements: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Note

This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions, and responsibilities, as well as the Fair Labor Standards Act (FLSA) designation, may vary based on the specific tasks assigned to the position.