Description
Job Title: Permit Office Clerk
Department: Community Development Services
Reports To: Director of Community Development Services
Supervises: N/A
Exempt or Non-Exempt: Non-Exempt
Status: Part-time
Salary: $17.00–$20.00 per hour DOQ
JOB FUNCTION:
The primary function of this position is to perform technical and administrative support work related to permitting, inspections, contractor registration, records management, and customer service for the Community Development Services. This position assists with the coordination and processing of permits, inspections, and related departmental operations while providing professional customer service to internal and external customers.
Requirements
MINIMUM QUALIFICATIONS:
- High School diploma or equivalent.
- Valid Texas Class C Driver License.
- One (1) year of customer service, administrative support, or office experience.
- Basic computer skills, including Microsoft Office programs.
- Ability to communicate effectively with the public, contractors, and staff.
- Ability to learn permitting software and departmental procedures.
PREFERRED QUALIFICATIONS:
- Experience in municipal government, permitting, construction, inspections, or community development operations.
- Two (2) or more years of office or administrative experience.
- Associate’s degree in a related field.
- Experience with records management and data entry systems.
- Knowledge of Microsoft Office Word and Excel.
- International Code Council (ICC) Permit Technician Certification preferred.
- Bilingual (English/Spanish).
Summary
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Assists with daily operations of the Community Development Services and provides administrative support as needed.
- Provides internal and external customer service regarding permitting processes, inspections, contractor registration, code compliance, 911 addressing, backflow prevention, vendor permits, health inspections, and related departmental services.
- Accepts, reviews, processes, and maintains permit applications, plans, and related documents submitted for review.
- Maintains and updates contractor registrations, licenses, insurance certificates, and related records.
- Coordinates and schedules inspections, work orders, utility locates, and related departmental activities.
- Assists contractors, developers, business owners, and citizens with permit-related questions and application procedures.
- Maintains department files, records, reports, and databases in accordance with departmental procedures and records retention requirements.
- Operates standard office equipment including computers, scanners, printers, copiers, calculators, and related office equipment.
- Assists with answering phone calls, directing inquiries, and responding to customer requests.
- Maintains accurate records and performs data entry related to permits, inspections, and departmental operations.
- Plans, organizes, prioritizes, and completes assigned workloads within established timelines.
- Maintains housekeeping and organization of work areas and departmental files.
- Performs other duties as assigned.
JOB DIMENSIONS:
- Commitment to the mission and philosophy of public service.
- Ability to communicate effectively and maintain positive interpersonal relationships.
- Ability to work effectively with customers, citizens, contractors, developers, and co-workers.
- Ability to maintain confidentiality and professionalism in daily operations.
- Ability to organize, prioritize, and manage multiple assignments simultaneously.
- Ability to maintain composure and professionalism in stressful work situations.
- Ability to exercise sound judgment and problem-solving skills.
- Ability to learn and maintain knowledge of Community Development Services procedures, policies, and practices.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
- Physical requirements include lifting up to 25 pounds occasionally.
- Subject to standing, sitting, walking, bending, squatting, kneeling, and working in strained positions for extended periods of time while performing assigned duties.
- Working conditions are primarily indoors with occasional exposure to outdoor weather conditions.
POSITION INFORMATION:
- Part-Time Position
- Position is anticipated to begin at approximately 24 hours per week, with the possibility of increasing up to 30 hours per week based on operational needs.
- Schedule may vary based on departmental operational needs.
- Starting pay anticipated at approximately $17.00–$20.00 hourly, depending on qualifications.
- This part-time position is not currently eligible for City benefits.
- Employment is subject to successful completion of pre-employment requirements in accordance with City policy.
- The City of Pleasanton is an Equal Opportunity Employer.
WORK ENVIRONMENT AND EXPECTATIONS:
This position may require interaction with the public, contractors, developers, and other agencies in a fast-paced environment. Employee must maintain professionalism, confidentiality, and effective communication while performing assigned duties.
The duties listed herein are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
REASONABLE ACCOMMODATIONS:
The City of Pleasanton complies with the Americans with Disabilities Act (ADA). Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.