About the role
Position SummaryThe person in this position will work closely with City of Philadelphia operating departments by understanding departmental needs, identifying opportunities for improvement, and recommending solutions to enhance processes and systems. They will conduct the activities related to successfully gathering project requirements and participating in the discovery, requirements, design, development, deployment and operations phases of projects. They analyze data and facilitate communication between different departments to ensure that projects align with departmental goals and objectives. Business analysts play a crucial role in bridging the gap between business objectives and technical solutions, leveraging their analytical skills, industry knowledge, and communication abilities to drive strategic initiatives and optimize organizational performance.In addition, this position is responsible for working closely with the Chief Counsel/Director and their First Deputy to support implementation of processes and systems to maximize employee and City-wide performance on quality-of-life issues in an environment that promotes positive morale, equity, diversity and inclusion. Duties include a broad range of activities including acting as primary liaison between employees to implement Office initiatives, policies, practices, and procedures as well as trouble shooting issues as they arise. This position will directly focus on City departmental delivery of services relating to quality-of-life concerns.
Essential Functions
* Conduct business observations and facilitate focus group sessions, vision exercises, and design review sessions.
* Identify, document, and clearly diagram all requirements.
* Detailed requirements development.
* Develop business process and workflow diagrams.
* Manage stakeholder relationships and foster continuous communication.
* Assistance with project scoping and planning.
* Development of Use Cases.
* Develop Test Cases for user testing.
* Conduct competitive research on an as needed basis.
* Work closely with the project team on system development and design on an on-going basis.
* Conduct and prepare Knowledge Transfer sessions and periodic reviews as needed.
* Build an organized library of all business analysis documentation.
* Accountable for gathering stakeholder sign off on all required documentation.
* Other duties as assigned.
About the company
A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.
As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you're interested in working with a passionate team of people who care about the future of Philadelphia, start here.