Community Service Officer

About the Department

Serves in a para-police capacity, assists sworn officers with various duties, respond to traffic accidents and parking violations, and other non-emergency calls for assistance. Develops and maintains positive relationships with neighborhood organizations and residents in an effort to increase community-police cooperation and to promote crime prevention and safety theories and practices that can be implemented in communities to deter criminal activity.  Work is performed in accordance with standard departmental procedures and under general supervision, and involves some exercise of independent judgment and initiative.

Position Duties

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such duties are a logical assignment to the position.
  

• Assists sworn officers with various duties as assigned. 
• Responds to non-emergency calls for assistance.  
• Enforces traffic and parking ordinances; responds to minor traffic accidents.  Issues citations and tickets as appropriate. 
• Assists in preparing cases for court; provides court testimony as required.
• Assists with criminal investigations division follow-ups as requested. 
• Performs various public service duties, including directing traffic on streets, roadways, intersections, school crossings, and during special events.
• Supervise School Crossing Guards
• Review potential violations for the City of Ocoee Intersection Safety Program to include testifying in a court of law. 
• Provides police escort, assists stranded motorists, provides crowd control at City events. Etc. 
• Assist with criminal history research and arrest fingerprint cards.  
• Ability to read a variety of law books, ordinances, maps, policy and procedure manuals, warrants, criminal records.  
• Ability to prepare reports, records, tickets, etc. with proper format, punctuation, spelling and grammar, using all parts of speech.
• Processes and inputs data accurately into the FCIC/NCIC terminal.  
• Receives and responds to citizen inquiries, complaints and requests for assistance; refers public to persons or agencies which can provide further assistance as required. 
• Ability to understand and follow oral and written instructions.  
• Process basic crime scenes for fingerprints and collection of evidence.
• Ability to work and maintain a professional relationship with Community Groups and Neighborhood Watch.
• Performs filing and paperwork retention.
• Performs related duties as directed when such duties are a logical and appropriate assignment to the position.

Minimum Qualifications

High school diploma or GED equivalent and two (2) years of general office, communication, or records management experience. Possess an acceptable Florida Driver’s License. Must possess or obtain within six (6) months of employment FCIC/NCIC certification.

Other Qualifications

Ability to remain calm and react quickly in emergencies.
 
Ability to conduct motor vehicle accident investigations with minimal supervision.
 
Ability to establish and maintain effective working relationships with employees and the general public.
 
Knowledge of basic life saving techniques (CPR).