Permit Clerk I

About the Department

This is specialized clerical work processing construction permit applications including moderately complex work procedures. Employees in the classification are responsible for reviewing construction permit applications, issuing construction permits, securing inspection approval, and recording completed projects. Duties include assisting owners, contractors, and developers in filing applications for building permits, determine the completeness of permit applications, and obtaining required documents to ensure compliance with established rules and regulations. Position reports to the Building Permits Processing Supervisor. 
 
ADA REQUIREMENTS:  Individual’s sensory modalities (vision and hearing) and physical capabilities (ambulation, strength, coordination, dexterity, range of motion) must be sufficient to perform the Essential Functions of the position.

Position Duties

(The duties listed below are the normal duties and responsibilities of this position.  The omission of specific statements related to the duties and responsibilities of this position does not exclude them if the work is similar, related or reasonable within the scope of the position.)

• Receives various construction permit applications from a variety of customers including contractors and developers; issues construction permits following review and approval of documentation and procedural appropriateness. 
• Greets customers by telephone and in person and answers general inquiries regarding permit and license applications; determines customer’s needs and offers appropriate solutions that are satisfactory to the customer and consistent with departmental goals; explains submittal procedures to applicants for license and permit issuance. 
• Performs detailed review of applications for permits and licenses for completeness; determines and arranges appropriate technical review.
• Informs applicants of status of permit applications and plan review.
• Performs a variety of clerical duties such as typing, filling, proofreading and copying various correspondence and documents; sorting and distributing mail; etc. 
• Answers telephone calls related to housing complaints and issues; maintains log of calls and the disposition of the issues.
• Operates microfilming equipment, computer terminals to input and retrieve pertinent data, calculators and other office equipment as required.
• Maintains on a daily basis microfilm files.
• Maintains FEMA telephone logs.
• Performs other related duties as required.  

Minimum Qualifications

High school graduate or equivalent, preferably with courses in commercial subjects with two (2) years’ experience in customer service work or any equivalent combination of training and experience which provides the required skills, knowledge and abilities

Other Qualifications

• Must have knowledge of personal computers and Microsoft Office work; some knowledge of Microsoft Office Outlook. 
• Knowledge of general office methods and procedures and customer service practices and procedures.
• Ability to deal tactfully but firmly with customers.
• Ability to maintain composure in stressful situations.
• Ability to perform tasks utilizing data processing methods and systems.
• Ability to express ideas effectively both orally and in writing.
• Ability to review and edit data records and report for accuracy and relevance.
• Ability to prepare, maintain, and submit records.
• Ability to establish and maintain effective working relationships with fellow employees, City officials and the general public. Must be physically able to operate various items if office related equipment, such as, but not limited to, word processor, computer, calculator, multi-line telephone, typewriter, copier, and facsimile machine etc.
• Must be able to hear clearly and to speak and signal to people in order to convey or exchange information. 
• Must be able to see, adjust visual focus, including close range and differentiate colors and shades of color.
• Must be able to ambulate or otherwise move in a safe manner.
• Must be able to exert up to ten pounds of force occasionally, and/or a negligible amount of force constantly to move objects.
• Work involves frequent typing, walking and occasional bending, lifting and stooping for short periods of time. 
• Must be able to lift and/or carry weights of up to twenty pounds.