Citizen Service Ambassador (Citizen Service Advisor Trainee)

About the Department

The City of Norfolk Office of Citizen Services is seeking to hire a Part-Time Citizen Service Ambassador for the Office of Citizen Services in our City Hall Welcome Center.

The City Hall Welcome Center is in place to offer a warm welcome and a physical in person resident and business experience to those customers coming to the Norfolk City Hall building for information and city services.

The Citizen Service Ambassador/Information Kiosk Greeter will be responsible for participating in person in the day-to-day functions of providing directions, building facilities information, and offering hospitality and citizen assistance in the City Hall building.

Position Duties

The essential functions of this position include the following:

• Assures residents and businesses are personally greeted immediately upon entry into the City Hall Building
• Assesses purpose of residents and/or businesses visit and schedules customer for appropriate service.
• Assists customers by giving appropriate forms to complete as needed.
• Work includes assimilating information from a variety of sources to provide requested data daily.
• Provides and obtains a variety of information utilizing knowledge of programs and procedures.
• Follows division protocols and scripts to provide timely information on City services, policies, and practices in a courteous and effective manner; uses applicable computer and customer interactive applications and other job-related office equipment; meets quality standards for service.
• Refers inquiries or follows up to applicable City departments and agencies.
• Performs administrative support work such as entering, updating, and editing customer service requests; determines appropriate processes to be used; maintains clear and organized handwritten and/or electronic records.
• Keeps current regarding the functions and operating procedures of City departments and agencies; maintains knowledge of the City's website, and geography of the city and surrounding areas.
• Performs related work, as required.
  
  
  

Minimum Qualifications

Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.

The ideal candidate will possess the following knowledge, skills, and abilities:

• Capability of communicating positively with residents and businesses to establish their needs efficiently and courteously.
• Ability to work in a busy environment.
• Computer literate.
• Ability to control a busy environment.
• Proficient & effective oral communication skills.

Other Qualifications

Work Schedule:

• 20 Hours a Week on a Schedule Rotation

Providing municipal services and public safety to Norfolk residents.