Administrative Clerk, Public Works

About the Department

Answer all incoming calls from citizens and serve as the first point of contact for Public Works–related issues. Listen to concerns, gather needed information, and dispatch calls to the appropriate Public Works field staff based on the issue and urgency. Work closely with Public Works management, including the Public Works Director, Assistant Public Works Director, Utility Billing Coordinator, Superintendents, and Chief Water/Wastewater Operator, to ensure issues are communicated, tracked, and followed up on. Provide updates to callers when needed and help keep communication flowing between the public, field staff, and management.

Position Duties

ORGANIZATIONAL RELATIONSHIPS:
1. REPORTS TO: Utility Billing Coordinator.  
2. DIRECTS: This is a non-supervisory position.
3. OTHER: Has contact with other city employees and the general public.

EXAMPLES OF WORK:
Essential Duties

• Reception duties receiving walk-in citizens and calls from the public, other cities, and departments, to hear complaints and take service requests;
• Monitors 2-way radio as dispatcher and issues work orders as required;
• Works closely with the Permit Clerk for new meter sets and natural gas test inspections;
• Coordinators new water and natural gas meter sets with the Meter Services Technician;
• Completes gas yard line inspections test report with work orders;
• Dispatches Public Works calls, such as sewer stops, gas leaks, water leaks, tree limbs that are low, drainage issues, pothole complaints, etc.;
• Maintains records for State and Federal agencies;
• Creates and closes out all work orders for Public Works;
• Completes utility investigation forms and issues work orders for new taps;
• Coordinates daily with the Utilities and Streets divisions for work schedules;
• Assists with calls for the Municipal Airport;
• Answers a multi-line telephone, directing calls, providing information, and taking messages, as appropriate;
• Files various reports with the appropriate authorities, including the Texas Railroad Commission and Texas Commission on Environmental Quality;
• Sends invoices to bulk water customers;
• Sends reports to the City's waste management contractor to report damaged poly carts, missed trash pick-up, and adding poly carts for new customer accounts.

Other Important Duties

• Performs such other related duties as may be assigned.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of: Standard office practices and procedures.
Skill/Ability to: Demonstrate proficiency in both oral and written communication; write clear and accurate messages, taking down all information about complaints; operate standard office machines and word processing equipment; apply correct oral and written English, spelling, and punctuation; maintain clerical records and files with precision and accuracy; and establish and maintain effective working relationships with co-workers.

Minimum Qualifications

ACCEPTABLE EXPERIENCE AND TRAINING:
High School graduation, or its equivalent,
or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

CERTIFICATES AND LICENSES REQUIRED:
None.

Other Qualifications

JOB PHYSICAL, MENTAL, AND/OR EMOTIONAL REQUIREMENTS
The City will comply with the Americans with Disabilities Act, including the American Disabilities Act Amendment Act, and all other Federal, State, and Local legislative requirements.  The Facility will ensure that reasonable accommodation may be provided to enable a qualified individual with a disability to perform the essential functions of that position.

LEGAL NOTIFICATION 
Any applicant receiving a bona fide job offer for this position will be required to undergo and pass a pre-employment physical examination, illegal drug screening, and criminal background check prior to employment.    

All positions at the City of Navasota require documentation of employment eligibility in accordance with Federal employment law. Communication skills in English are required for some specific assignments based upon job-related needs for communication with the general public and/or co-workers.  Bilingual skills (Spanish/English) are encouraged but not required. 

The above statements are intended to describe the general nature and level of work being performed by the person assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, skills and physical demands required of the personnel so classified.

The Job Description does not constitute an employment agreement between the City of Navasota and the employee.  This position is subject to change by the employer as the employer's needs and job requirements change.

Municipal government that provides public services to residents.