About the Department
Nature of Work:
This position provides customer service to participants and guests at the Parks and Recreation Department.
Communicates with:
Internally – Parks and recreation staff.
Externally –General public.
Supervision:
None |
Position Duties
Essential Work Functions:
- Provides excellent customer service to participants and guests of the Parks and Recreation Department.
- Assist customers with daily admission, memberships registration in programs and facility rentals, which includes answering questions, reserving rooms/shelters, and providing receipts.
- Provide counter coverage and assist customers with various requests.
- Provide tours to customers through the facility.
- Answer and direct all calls in a professional, friendly manner and take complete and accurate messages.
- Operate Parks and Recreation software and necessary office equipment.
- Scan and properly file documents electronically to ensure efficient and effective future retrieval.
- Make copies and assist Parks and Recreation Superintendent, Recreation Coordinator, and Event Manager/Recreation Coordinator when asked.
- Monitor and enforce all applicable Parks and Recreation policies for participants and guests.
- Assist in gym set up (setting up volleyball nets, raising/lowering curtain and basketball hoops and moving portable volleyball hoops).
Other Work Functions (Illustrative Only):- Performs related work as required.
Minimum Qualifications
Minimum Qualifications of Education and Experience:
Knowledge, Skills, and Abilities Required:
- Ability to perform cashier duties accurately.
- Ability to effectively meet and deal with the public.
- Ability to communicate effectively verbally and in writing.
- Ability to handle stressful situations.
- Willing to become first aid and CPR certified within 30 days of employment.
- Ability to learn recreation software.
- Ability to work a schedule of up to 20 hours per week.
Persons with disabilities: the above is a general listing of job duties. Essential and non-essential functions may vary by individual position. Reasonable accommodations may be available for both essential and non-essential job duties.
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Other Qualifications
Physical Demands and Work Environment:
In compliance with Americans with Disabilities Act, the following represents the Physical and Environmental Demands:
| Function: | 24% or Less | 25% - 49% | 50%-74% | 75% or more |
| Office environment |
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| X |
| Sitting, standing |
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| X |
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| Walking, reaching, pulling |
| X |
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| Typing/data entry |
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| X |
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| Talking, hearing |
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| X |
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| Close and distance vision |
| X |
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| Color vision, depth perception, accommodation, field of vision | X |
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| Light (25 pounds of force) |
| X |
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