About the Department
DEFINITION: Under basic supervision, performs customer service and administrative work. Responsible for sale of pro shop items, collection of fees.
Position Duties
ESSENTIAL AND RELATED FUNCTION STATEMENTS:
Essential and other important responsibilities and duties may include, but are not limited to, the following:
- Greets guests, provide prompt, courteous and friendly customer services.
- Checks guests in, collects fees, informs players of course rules and regulation, maintains logs.
- Sells merchandise, maintain inventory records, and accurately reconciles cash register sales with daily sales reports.
- Organizes operations for the driving range.
- Keeps updated on and provides information on upcoming tournaments and events.
- Assists in coordinating and providing assistance in department tournaments and events
- Assists guests with all their needs while in the pro shop; Ensures inquiries and requests are met efficiently and professionally; Ensures complaints are dealt with in a pleasant manner and recorded for Manager.
- Maintains records of daily play on golf course and maintaining other data as directed; prepares reports for Manager.
- Maintains the pro shop environment by keeping the shop neat and orderly by general housekeeping duties: maintains, cleans, and straightens merchandise displays, cleans facility.
- Records and documents any safety hazards or other important situations immediately to supervisor.
- Accepts orders/shipments and stocks shelves/racks. Advises supervisor of receipt of items and inventory levels as needed.
- Answers phones, direct calls, and answer customer questions professionally and any other administrative duties as assigned.
- Ensures documents are complete with proper signatures, dates or other written information; Ensures collection and recording receipt of appropriate payment (cash, credit card transactions); Handles and records cash and credit card transactions in accordance with department and City procedures.
- Follows procedures for proper opening and closing of pro shop.
- Maintains positive professional and effective working relationships by providing exceptional customer service.
- Regular attendance is an essential function of this job to ensure continuity.
- May be required to work early mornings, evenings, holidays or weekends as needed.
- Performs all work duties and activities in accordance with City policies and procedures; follows safety policies and practices, works in a safe manner, and reports unsafe activity and conditions.
- Perform light cleanup of outdoor areas.
- Maintains and ensures necessary janitorial equipment, office supplies, pro shop items, retail snack items are properly stocked and stored.
- Perform additional duties and projects as apparent and/or assigned.
Minimum Qualifications
MINIMUM QUALIFICATIONS:
Sufficient education, training and/or work experience to demonstrate possession of the following knowledge, skills, and abilities which would typically be acquired through:
- Knowledge of fundamentals of the game of golf; Rules, regulations, player responsibilities, sportsmanship, etiquette and traditions of the game of golf
- Considerable knowledge of golf related equipment, apparel and accessories
- Recordkeeping practices and procedures; Cash handling procedures & process
- Basic knowledge of mathematics
- Standard office practices and procedures
- English spelling, grammar, and punctuation
- File management and storage using good organization practices
- Basic knowledge computers and information systems
Other Qualifications
PHYSICAL REQUIREMENTS:
- Requires occasional considerable physical exertion, pushing and pulling of objects and materials, standing, lifting objects up to fifty pounds.
- Requires knowledge basic of computer functions, printer and other office and telecommunications equipment.
- Requires visual perception and ability to communicate orally.
- Job must be performed with or without accommodations.