Revenue & License Coordinator

Job Summary:

The Sales Tax Division is seeking a detail‑oriented, customer‑focused team member to support the City’s tax administration processes. This role is responsible for processing a variety of tax returns, fees, and permits; preparing accurate monthly reports; monitoring accounts to ensure timely payment; and maintaining business licenses and records. The position also provides front‑line customer service at the counter, by phone, and through email, offering guidance to business owners and community members. Additional duties include mailing notices, scanning returns, collecting register receipts, and assisting with division‑wide backup functions.

This position is part of a positive, collaborative, and supportive team that values accuracy, communication, and a strong customer service mindset. It’s a great opportunity for someone who enjoys meaningful administrative work, thrives in a friendly culture, and wants to contribute to efficient and reliable customer services.

The salary range for this position is $25.76- $36.07 per hour with a hiring range of $25.76 - $30.92, depending on qualifications and experience.  

First reading of applicants to take place on Monday, 4.27.26.

A current resume and a cover letter are highly preferred.

Why Join the Sales Tax Division?

If you're looking for a place where your work truly matters, the Sales Tax Division is a team worth getting excited about! We’re a supportive, collaborative group that values accuracy, community, and a positive workplace culture. Here, you’re not just processing numbers, you’re helping keep important services running for our community.

In this role, you’ll experience a wide range of responsibilities, from processing sales, lodging, and excise tax returns to creating monthly reports with firm deadlines. You’ll help maintain the integrity of our tax system by monitoring accounts, managing licenses and permits, and sending clear, helpful communication to business owners.

You’ll also be part of the public‑facing side of our work, providing friendly customer service at our counter, over email, and by phone. This role includes detailed administrative work and direct connection with the community.

Our team cross‑trains and supports each other. Each member learns backup functions and expands their skill set. We help each other, grow, step in when needed, and celebrate wins, big and small. We communicate openly, value one another’s strengths, and keep the work environment friendly and balanced.

Work schedule:

• Full Time – 40 Hours per week.
• Monday – Friday 8am – 5pm

Please view our video Working at Loveland to learn more about our exceptional Loveland community and the benefits of working for the City.

Essential Functions:

• Processing all returns: Sales Tax, Lodging Tax, Fees, BOT, Marijuana Excise Tax.
• Tracking sales for month end reporting.
• Creating monthly reports with hard deadlines.
• Monitoring accounts to ensure payment receipt.
• Managing licenses/permits.
• Mailing out notices and letters to business owners.
• Providing customer service at our window, through email, and phone calls.
• Register receipt collections.
• Scanning returns.

Other Job Functions:

• Work closely with third party Fee District, providing reports, customer service, and ensuring compliance.
• Performing back-up functions for others in the Sales Tax Division.
• Other duties as assigned.

Qualifications:

Education:

• High School graduate or GED required.
• Some college coursework in Finance or related field preferred.

Experience:

• 3 years professional office environment or customer service-related industry experience.

Knowledge, Skills, and Abilities:

• Excellent customer service abilities.
• Strong math skills.
• Ability to work in a fast-paced environment.
• Proficient with Microsoft Office Products.
• Strong typing and 10 key skills.
• While knowledge of the City of Loveland tax code and Colorado state statutes is beneficial, it is not a requirement. A strong willingness and ability to learn will be key.

Core Competencies:

Accountability, Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness

 Physical Demands and Working Conditions:

• Frequent minimal physical effort typically found in clerical work. Primarily sedentary, may occasionally lift and carry light objects. Walking and/or standing as needed and minimal.
• Frequent exposure to routine office noise and equipment.
• Occasional exposure to hazards typically found in general office environments where there is rarely to no exposure to injury or accident.
• Occasional exposure to heat and noise along with working outside in the elements.

Additional Working Demands / Conditions:

• Every quarter for about 2 hours, you will be walking outside and engaging with the business community.

This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home.  Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains.  The community is bustling with a thriving arts, brewery, foodie, and shopping scene.  Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals.  Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE!

In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America.

Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness.  The City of Loveland is a diverse and welcoming community organization, and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance.

A vibrant community, surrounded by natural beauty, where you belong!

 

Benefit Eligible Benefits Package Includes:

• Two (2) Medical plans, Dental, Vision (for self/ spouse/ children)
• A Dedicated, exclusive Employee Health and Wellness Center
• Discounted Chilson Center passes
• Paid vacation, holidays, floating holidays, and medical leave
• Flexible spending including Dependent Care
• Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage
• Retirement 401a, 457, Roth (pre-& post tax) and company match
• A Comprehensive Employee Assistance Program
• Voluntary 529 College Invest program
• Tuition Reimbursement
• Employee Referral Program
• Personal and Professional Development opportunities
• Employee Recognition Program
• Exceptional work-life balance
• Market based pay & regular performance reviews
• Local Government employment is eligible for Public Loan Forgiveness Program

Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions.

City of Loveland job descriptions are designed to describe the general nature and level of work necessary to perform well in the job; they are not intended to provide an exhaustive list of responsibilities, skills, and qualifications. City of Loveland job descriptions may be updated periodically, and additional activities, duties or responsibilities may be assigned by management as deemed appropriate.

The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

The City of Loveland participates in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation. Learn more about your right to work. Visit E-Verify.gov for more information. 

Hybrid Remote Work Eligibility

This position may be eligible for up to two days per week working remotely.  Probationary employees (within the first six months of employment) may not be eligible.  Subject to change based on business needs and performance expectations.

Employment offers will be conditional on the successful completion of a background check.

Provides municipal government services to the residents of Loveland.