Officer Collector, (A264010-5), 203, Bridge System

About the Department

Collects tolls for use of international bridge from United States to Mexico. Communicates with pedestrians and drivers providing customer service, directions, and other information. Controls and directs traffic to other lanes as needed.
 

Position Duties

ESSENTIAL DUTIES & RESPONSIBILITIES

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Operates tolls to collect correct change from drivers and pedestrians, including national or international currency fees.
• Responds to inquiries and assists pedestrians as required.
• Maintains cleanliness and proper working order of equipment.
• Directs and controls traffic as needed.
• Performs related work as required.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

• Knowledge of modern office procedures and methods including computers and applicable software
• Knowledge of English grammar, spelling, and punctuation
• Knowledge of national and international currency
• Knowledge of Laredo Bridge System policies and procedures 

Skills and Abilities:

• Skill in organization and time management 
• Skill in performing a variety of duties, often changing from one task to another of a different nature
• Skill in customer service
• Skill in problem solving 
• Ability to communicate effectively, both orally and in writing 
• Ability to establish and maintain effective working relationships 
• Ability to meet schedules and deadlines of the work
• Ability to maintain the confidentiality of information and professional boundaries
• Ability to handle money and maintain cash drawer

WORK ENVIRONMENT/CONDITIONS AND PHYSICAL DEMANDS

Physical Effort Requirements Position will have the following exposures

• Office or similar indoor environment, relatively free from unpleasant environmental conditions or hazards.
• Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

 
Work Environment Locations Position will require the employee to work in the following types of work environments
 
 Never

• Office or similar indoor environment
• Confined space 
• Warehouse environment

 
Seldom

• Office or similar indoor environment
• Confined space 
• Warehouse environment

 
Sometimes

• Construction site
• Vehicles

 
Frequently

• Outdoor environment
• Street environment (near moving traffic)

Often

• Outdoor environment
• Street environment (near moving traffic)

Exposures Position will require the employee to be exposed to the following environmental elements
 
Never

• Communicable diseases)

 
Seldom

• Communicable diseases

 
Sometimes

• Individuals who are hostile or irate
• Individuals with known violent backgrounds
• Extreme cold (below 32 degrees)
• Extreme heat (above 100 degrees)
• Moving mechanical parts
• Toxic or caustic chemicals or substances

 
 
Frequently

• Fumes or airborne particles
• Loud noises (85+ decibels such as heavy trucks, jack hammers, construction)

Often

• Fumes or airborne particles
• Loud noises (85+ decibels such as heavy trucks, jack hammers, construction)

Travel Position will require the employee to travel
 
Never:

• Local travel
• Regional travel
• National travel
• International travel

 
Seldom:

• Local travel
• Regional travel
• National travel
• International travel

Minimum Qualifications

• High School Diploma or G.E.D.
• At least two (2) years of experience as a cashier or handling a cash register in a fast pace environment.

Other Qualifications

Required Licenses or Certifications

• Valid Texas Driver License. If applicant holds an out-of-state license, a State of Texas Driver License must be obtained within 6 months of employment.

As part of the minimum requirements for all positions with the City of Laredo, a thorough background check and certified school transcripts will be required from all applicants who are offered employment.

Effective February 24, 1997, all selected applicants are required to undergo a drug and alcohol test prior to employment.

Effective January 7, 2008, all persons in safety-sensitive functions/positions, as per City of Laredo Drug and Alcohol Policy definition, shall be subject to random drug and alcohol testing.

A person with a disability who needs a reasonable accommodation related to a selection process is requested to contact the Human Resources Department at (956) 791-7480 two days prior to the scheduled interview and/or test if applicable.

Municipal government serving the city of Laredo, Texas.