Customer Service Representative I (Part-time/wo benefits) (A263605-2), 202, Administration

About the Department

Responsible for a variety of duties that contribute towards safely providing requested services for aircraft, crews and passengers. Follow rules and regulations at all times. Off-load and load luggage from aircraft. Stocking bags on the baggage cart and aircraft servicing. 

Position Duties

ESSENTIAL DUTIES & RESPONSIBILITIES
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time.
•  Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials. Some of these items can weigh up to 75 lbs.
• Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight.
• Supervision of fuel loading on the aircraft.
• Collaborate with the internal team to ensure a safe and on-time departure.
• May clean the interior of the aircraft, clean and service aircraft lavatories.
• Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience.
• Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees.
• Collaborate with the internal team to ensure passenger information is processed accurately and flights are sent out on time.
• Listen to passengers and resolve their issues in accordance to company policies and procedures as a result of flight interruptions in a timely and friendly manner.
• May work in the Baggage Service Office to track the location of baggage and handle passenger questions.
• Ensure that facilities are maintained in optimal condition, reporting any irregularities.
• Ensure that local security procedures are carried out.
• Custody and surveillance of the aircraft and processes during its stay on the platform
• Successfully complete required airline trainings.

• Knowledge of business English, spelling and arithmetic.
• Knowledge of modern office practices, procedures, methods, and equipment.
• Knowledge of telephone and radio operating requirements, techniques, and etiquette.

• Skill and speed in the operation of radio and telephone equipment.
• Ability to speak with a clear, well-modulated voice in English and Spanish.
• Ability to maintain clerical records and to prepare reports from such records.
• Ability to maintain good planning and organizational skills.
• Ability to deal courteously and diplomatically with the public.
• Ability to use computer hardware, various software programs and technologies, including word processing and Excel spreadsheet programs. (Finalist(s) will be tested in the use of Excel program)
• Ability to take and follow directions from supervisor.
• Ability to give directions to and gain compliance from assigned staff.
• Ability to perform strenuous and routine work.
• Ability to maintain harmonious and effective working relationships with other employees and respond to general public complaints.
• Ability to project a positive and professional image of the City of Laredo.
• Ability to effectively communicate both orally and in writing in the English language and orally in the Spanish language.
• Ability to comply with all City of Laredo's policies and procedures.
• Ability to maintain good health and physical condition sufficient to permit the full performance of the duties of the position.

Physical Effort Requirements 

Position will have the following exposures

• Office or similar indoor environment, relatively free from unpleasant environmental conditions or hazards.
• Occasional exposure to unpleasant environmental conditions and/or hazards.        Occasional outside work.
• Frequent exposure to unpleasant environmental conditions and/or hazards. Majority of work performed outside or with exposure to risk.
• Exerting up to 35 pounds of force occasionally, up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly having to move objects.

Work Environment Locations 

Position will require the employee to work in the following types of work environments
 

Seldom

• Confined space 
• Vehicles
• Warehouse environment

Sometimes

• Office or similar indoor environment
• Construction site

Frequently

• Office or similar indoor environment
• Construction site

Exposures 

Position will require the employee to be exposed to the following environmental elements

Seldom

• IIndividuals with known violent backgrounds
• Extreme cold (below 32 degrees)
• Communicable diseases
• Fumes or airborne particles
• Toxic or caustic chemicals or substances

Sometimes

• Individuals who are hostile or irate
• Moving mechanical parts

Frequently

• Extreme heat (above 100 degrees)
• Communicable diseases
• Loud noises (85+ decibels such as heavy trucks, jack hammers, construction)

Travel Position will require the employee to travel

Never:

• Regional travel
• National travel
• International travel

Seldom:

• Local travel

Minimum Qualifications

Required Education and Experience

• High School diploma or G.E.D. equivalency
• At least one (1) year of experience in customer service, clerical, or administrative support

Other Qualifications

Required Certifications or Licenses

• Valid Texas Identification card or Government Issued card is required at the time of job offer and hire. Must have reliable form of transportation to and from work site and is expected to arrive at work site on a timely basis. 

As part of the minimum requirements for all positions with the City of Laredo, a thorough background check and certified school transcripts will be required from all applicants who are offered employment.

Effective February 24, 1997, all selected applicants are required to undergo a drug and alcohol test prior to employment.

Effective January 7, 2008, all persons in safety-sensitive functions/positions, as per City of Laredo Drug and Alcohol Policy definition, shall be subject to random drug and alcohol testing.

A person with a disability who needs a reasonable accommodation related to a selection process is requested to contact the Human Resources Department at (956) 791-7480 two days prior to the scheduled interview and/or test if applicable.

City of Laredo is an Equal Opportunity/Affirmative Action/Pro Disabled and Veteran Employer. We welcome differences in the form of gender, race, ethnicity, disability, geography, socioeconomic status, age, politics, religion, philosophy, sexual orientation, or gender identity. All applicants who share this goal are encouraged to apply. Must be able to function in a principle-based organization that has a culture built on character and core values.