Bridge Shift Supervisor, (A264010-1), 208, Bridge System

About the Department

Supervises bridge cashiers to collect tolls and deliver customer service. Reviews operations reports, verifies money receipts, and resolves customer inquiries and complaints.

Position Duties

ESSENTIAL DUTIES & RESPONSIBILITIES

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Supervises, directs, and evaluates assigned staff. Supervisory functions include: makes hiring and termination decisions; prioritizes assignments and directs work; develops and oversees employee work schedules and approves time away from work; provides and/or facilitates employee training and development; approves/processes employee concerns and problems and counsels or disciplines as appropriate; completes employee performance appraisals; determines or makes recommendations regarding new hire salaries and salary changes; and acts as liaison between employees and management.
• Reviews and analyzes operation reports for all four international bridges to ensure accountability of revenues by detecting, correcting, and reporting any improper registrations, discrepancies, and irregularities. Creates and gathers data and statistics. Prepares and maintains electronic and paper-based filing and organization system for reports, records, and documents. Conducts cash audits with internal and external auditors as needed.
• Performs and verifies cash-out for cashier tellers. Verifies and manages all money receipts. Generates and reviews reports to balance with deposits, ensuring accuracy and compliance with internal policies and procedures.  Prepares and conducts daily cash reports, balances cash drawers, and reconciles receipts and bank deposits. Investigates and resolves any cashier teller balancing issues. 
• Oversees the day-to-day operations of the cashier teller office. Handles customer complaints and or questions regarding Audio Video Interleave (AVI) account in person, via phone, or by email. Reviews, revises, and closes inactive AVI accounts.  
• Covers Operation Supervisor duties as necessary; oversees bridge functions, traffic officers, collectors, and other bridge staff in the collection of tolls and proper flow of traffic; oversees routine maintenance on International Bridges. Inspects and approves permits. Maintains communication with Mexico. Monitors accidents and irregularities in and around the bridge span. 
• Serves on-call 24-7 for urgent situations related to money, overage/shortage, equipment, or reports not functioning. 
• Performs related work as required.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

• Knowledge of modern office procedures and methods including computers and applicable software, such as Microsoft Office.
• Knowledge of City of Laredo’s policies and procedures.
• Knowledge of the U.S. and Mexican currency system.
• Knowledge of English grammar, spelling, and punctuation.
• Knowledge of the principles and practices of employee supervision.
• Knowledge of bridge operations and toll collection system.
• Knowledge of accounting processes and proper methods for counting currency.
• Knowledge of transportation of cargo and the methods used.

Skills and Abilities:

• Skill in organization and time management.
• Skill in performing a variety of duties, often changing from one task to another of a different nature.
• Skill in mathematics.
• Skill in customer service delivery.
• Ability to review and analyze data.
• Ability to communicate effectively, both orally and in writing, in English and Spanish.
• Ability to apply independent judgment and make appropriate decisions in stressful situations, in accordance with established policies and procedures.
• Ability to supervise, plan, direct, and coordinate work of assigned employees.
• Ability to build and maintain effective working relationships with others.
• Ability to communicate clearly and effectively both orally and in writing.
• Ability to maintain good planning and organizational skills.
• Ability to take and follow directions from supervisor.
• Ability to give directions to and gain compliance from assigned staff.
• Ability to perform strenuous work and routine work.
• Ability to maintain a valid Texas Driver License and a good driving record.
• Ability to project a positive and professional image of the City of Laredo.
• Ability to effectively communicate both orally and in writing in the English language and orally in the Spanish language.
• Ability to comply with all City of Laredo's policies and procedures.
• Ability to maintain good health and physical condition sufficient to permit the full performance of the duties of this position.

WORK ENVIRONMENT/CONDITIONS AND PHYSICAL DEMANDS

Physical Effort Requirements Position will have the following exposures

• Office or similar indoor environment, relatively free from unpleasant environmental conditions or hazards.
• Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work.
• Frequent exposure to unpleasant environmental conditions and/or hazards. Majority of work performed outside or with exposure to risk.
• Exerting up to 35 pounds of force occasionally, up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly having to move objects.

Work Environment Locations Position will require the employee to work in the following types of work environments

Seldom

• Construction site
• Confined space 
• Warehouse environment

Frequently

• Office or similar indoor environment
• Outdoor environment
• Street environment (near moving traffic)
• Vehicles

Exposures Position will require the employee to be exposed to the following environmental elements

Never

• Individuals who are hostile or irate
• Individuals with known violent backgrounds
• Communicable diseases
• Moving mechanical parts

Seldom

• Fumes or airborne particles
• Toxic or caustic chemicals or substances
• Loud noises (85+ decibels such as heavy trucks, jack hammers, construction)

Sometimes

• Extreme cold (below 32 degrees)

Frequently

• Extreme heat (above 100 degrees)

Travel Position will require the employee to travel

Never:

• Regional travel
• National travel
• International travel

Sometimes:

• Local travel

Minimum Qualifications

Required Education and Experience

• Associate's degree or 60 college hours from an accredited* college or university in Finance, Business Administration, Psychology, Criminal Justice or related field

• At least three (3) years of supervisory work experience in cashiering, customer service, or related field

       *Council of Higher Education Accreditation (C.H.E.A.)

Other Qualifications

Valid Licenses or Certifications

• Valid Texas Driver License.  If applicant holds an out-of-state license, a State of Texas Driver License must be obtained within 6 months of employment.

As part of the minimum requirements for all positions with the City of Laredo, a thorough background check and certified school transcripts will be required from all applicants who are offered employment.

Effective February 24, 1997, all selected applicants are required to undergo a drug and alcohol test prior to employment.

Effective January 7, 2008, all persons in safety-sensitive functions/positions, as per City of Laredo Drug and Alcohol Policy definition, shall be subject to random drug and alcohol testing.

A person with a disability who needs a reasonable accommodation related to a selection process is requested to contact the Human Resources Department at (956) 791-7480 two days prior to the scheduled interview and/or test if applicable. 

 

Public sector organization providing municipal services and toll operations.