CUSTOMER SERVCIE REPRESENTATIVE (ANMAL SERVICES)

POSITION CLOSES 5/5/2026

 

 

This position provides support to Animal Services by performing general office work. 

The employee will have the responsibility of:

·         Greeting patrons and vendors, instructing them on visitor rules, shelter policies and programs, as well as local animal welfare information

·         Answering phone calls, checking voicemails, emails, and returning calls and emails

·         Monitoring telephone and operating multi-channel public safety radio system

·         Performing customer service duties related to intake, processing, documentation of animals, taking photographs for shelter records, adoption listings, and official social media or promotional platforms

·         Preparing and processing materials/forms and payments using shelter software

·         Assisting customers with adoption process

·         Reviewing reports, forms, transactions, and records for accuracy and completeness

·         Assisting with lost and found pet reports and reunification efforts

·         Cleaning and sanitizing the front office area and ensuring the area is neat

·         Completing miscellaneous tasks such as receiving deliveries, loading and unloading trucks, accepting and organizing donations, and organizing supplies for shelter

·         Occasionally attending events which are off site and after hours

·         Assisting Animal Care Specialists by cleaning and sanitizing kennels, cages, and other critical areas in and around facility

·         Maintaining departmental equipment, supplies, and facilities

The work environment will require the employee to:

·         Be exposed to waste and blood, unpleasant smells, and noisy environment

·         Be subjected to animal bites, vicious and/or aggressive animals, and communicable diseases from animals

·         Be exposed to disinfecting chemicals

As an employee with the city of Killeen some benefits are:

·         Health insurance from Blue Cross Blue Shield of TX

·         Dental and Vision insurance

·         Life insurance

·         Retirement through TMRS (Optional 4579(b) Accounts)

·         Paid Vacation and Sick Leave

·         13 paid holidays

·         Wellness Events & Free Gym Membership

Required Minimum Qualifications

Education and Experience:

·         Graduation from high school or equivalent; and,

·         One (1) year related experience

·         Any equivalent combination of education and experience

Special Requirements:

·         Must have a valid Texas driver’s license or obtain one by date of hire

·         Must be able to take rabies, pre-exposure vaccination series

·         Ability to work a flexible schedule, to include evenings, weekends, and occasional holidays

Municipal government managing public services in Killeen, Texas.