Field Service Representative

About the Department

Join our dynamic team and play a vital role in our city! As a Field Service Representative, you will be at the forefront of delivering exceptional service to our citizens by providing uninterrupted, safe drinking water. Your responsibilities will include promptly addressing repairs, accurately measuring water usage, and collaborating with your colleagues to uphold our commitment to world-class customer service. Additionally, you'll be responsible for handling delinquent water bills, operating both manual and electronic meters efficiently, and engaging with the community. By embracing this role, you contribute significantly to our city's growth and make a positive impact. Be a part of something meaningful and apply today! 

Position Duties

• Completes customer orders by turning the water on and off for new and old accounts.  Check meters for leaks, check electronics; must be able to communicate with customers about water issues and be able to determine whether the problem is with the customer’s line or the city’s side. Determine electronic reading transmitter problems and if the meters are dead or working properly; read meters manually and electronically; bending over, squatting, collecting meter readings accurately 500-600 daily.
• Performs accounting duties by collecting money from customers; turning water off for non-payment and overdue extensions.
• Maintains meters by changing the meters; replacing the registers and electronics on the meters. Also changing out the large meter lids. 
• Performs clerical duties by using the computer to type correspondences; enter orders and data pertaining to work load throughout the day. 
• Maintains and installs meter boxes. Also replaces water valves that are under high pressure. 
• All other duties as assigned by a supervisor/manager within your department/division.
• Regular and dependable attendance is required.

Minimum Qualifications

• Education: High school diploma or GED.
• Experience: Less than 1 year of related experience. 
• Licenses: Valid Class D Texas Driver's License or the ability to obtain one within first 6 months of employment required. Must obtain a Class C Water Distribution License within first 18 months of employment required. 
• Certifications Required: None.