Recreation Aide (Front Desk), Temporary (Up to 19 Hrs/Wk)

City of Glendale

Salary: $31k
Experience: 0+ yrs
Location: Glendale, Arizona, United States
Job type: Part-time

Required skills

CivicRec
Cashiering
Membership registrations

About the role

About the Department


About Us:
The City of Glendale Parks and Recreation Department is split into two distinct areas: The Parks Division manages and maintains all public parks, open spaces, trails, storm water retention basins, landscaping at municipal facilities and Thunderbird Conservation Park. The Division is also responsible for monitoring and ensuring the safety and security of park and facility use. The Recreation Division offers opportunities to enhance the social, physical, mental and economic health of our community through a variety of diverse recreation programs and facilities. Recreation programs and events are held at the Foothills Recreation and Aquatics Center, the Glendale Adult Center, Historic Sahuaro Ranch, the five community centers and at basketball, tennis, skate courts and other recreation facilities throughout the city.
The Role:

Provides front desk and lobby support at the Foothills Recreation and Aquatic Center, delivering excellent customer service to patrons and assisting with daily facility operations. Responsibilities include greeting visitors, monitoring facility access, processing registrations and payments using CivicRec, answering phones and program inquiries, and guiding guests within the facility. This position enforces facility rules, supports safety and security procedures, assists with traffic flow and bag checks during high-volume periods, and communicates effectively with staff and supervisors. Performs other related duties as assigned.
Salary:
	Position Overview: This is a part-time position (up to 19 hours per week) with availability needed for early morning, evening, and weekend shifts. Hours: Up to 19 hours per week, scheduled as needed Hourly rate: $15.15 FLSA status: Non-exempt (eligible for overtime pay for hours worked over 40 per week) Work locations: Foothills Recreation and Aquatics Center (5600 W. Union Hills) Sick Time: Accrues at .034 hours per-hour-paid
Why Choose Glendale:

The City of Glendale is the West Valley’s entertainment nexus; whether it’s attending a world-class sporting event at State Farm Stadium, enjoying a concert at Desert Diamond Arena, or shopping and dining at the Westgate Entertainment District, as a City of Glendale employee, you'll be right in the middle of it all! Glendale is centrally located within the west valley and has convenient access to the 101, 303, US 60, and I-10 freeways. With development happening all around the city, you will notice new homes and businesses being constructed frequently. At the City of Glendale you'll have the opportunity to interact and engage with a highly diverse, dedicated, and skilled group of professionals. It is one of the best places to work, to grow your career, skills, and advance your future.

Position Duties

Greet Patrons and provide excellent customer service while monitoring member scan in process and monitoring the lobby.
Learn and gain proficiency of CivicRec software. The CivicRec is the reservations and transaction tool. This includes processing memberships for patrons, beer permits, pool admission payments, and cashier duties.
Register patrons for special interest classes (SIC), aquatics programs including lifeguarding classes, and recreation programs throughout the city.
Answer phones and questions regarding facility and programming.
Enforce facility rules and regulations.
Guide rental visitors to the correct rental location within the facility.
Follow safety and security procedures, including a detailed incident or accident report as needed.
Communicate effectively, including written, with peers, manager on duty and other supervising staff.
Adhere to dress code and uniform policy.
Provide foot traffic control and bag checking for busy summer season and/or special events
Other duties as assigned.

Minimum Qualifications

MINIMUM QUALIFICATIONS / SPECIAL REQUIREMENTS / SUCCESS FACTORS

Must be at least 16 years of age.

Ability to:

Learn and follow Parks and Recreation policies/procedures and regulations.
Learn and follow cashier processes. This includes processing payments for memberships, beer permits, and pool admission etc.
Learn and gain proficiency of CivicRec software. CivicRec is the reservations and transaction tool used by the facility.
Communicate clearly and concisely, in-person, verbally and in writing.
Handle conflict and seek assistance for escalations as needed.
Be punctual and responsible for completing work shifts as scheduled.
Comfortably work independently or as part of a team.

About City of Glendale

Municipal government providing public services to the Glendale community.

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