Rental Housing Coordinator

About the Department

The Rental Housing Program Coordinator performs responsible administrative and technical work in the coordination and implementation of the City’s Rental Housing Program. The position is responsible for the day-to-day administration of program activities, including registration, inspection coordination, compliance tracking, and record maintenance, in accordance with applicable City ordinances and policies.

The coordinator serves as the primary point of contact for the Community Development Department, providing information and assistance to the public, property owners, tenants, and other stakeholders. The position supports the reservation process for city rental facilities and provides administrative support to the City Administrator, with an emphasis on records management and documentation.

Work involves frequent interaction with the public and requires the exercise of sound judgment, attention to detail, and the ability to manage multiple assignments. The employee is expected to perform duties with a high degree of professionalism, accuracy, and customer service.

Interested candidates must apply using Government Jobs at the following link: https://www.governmentjobs.com/careers/frostburgmd.
Applications submitted on third party websites will not be received.   

Position Duties

• Administers all aspects of the Rental Housing Program, including annual registration, fee collection, inspection scheduling, and compliant record keeping.
• Maintains and updates the City’s rental housing database; ensures accuracy of records, generates reports, and supports integration with other City systems.
• Prepares and issues program-related correspondence, including registration and inspection notifications, renewal reminders, and compliance documentation.
• Coordinates the triennial inspection cycle and complaint-based inspections; tracks deadlines, extensions, and re-inspections to ensure compliance with program requirements.
• Processes inspection results, monitors violations, and prepares notices, citations, or postings in accordance with the Rental Housing Ordinance.
• Serves as a primary contact for landlords, property managers, tenants, and partner agencies regarding program requirements, compliance issues, and general inquiries.
• Serves as the initial point of contact for the Community Development Department; receives and responds to inquiries, directs requests, and provides general information regarding departmental services and programs.
• Supports coordination of the scheduling and administration of City facility reservations; communicates with facility users and assists with scheduling events.
• Assists in the preparation of reports, correspondence, and materials for the Director, Mayor and Council, and other agencies as required.
• Provides administrative support to the City Administrator, including document filing, preparing meeting minutes, and meeting preparation support.
• Coordinates and communicates with the Rental Housing Inspector, Finance Department, and other City departments to ensure effective program operations.
• Maintains a working knowledge of applicable property maintenance codes, zoning regulations, and fair housing requirements.
• Performs related duties as assigned.

Minimum Qualifications

Education and Experience:

• Any equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.

Preferred: 

• Associate’s or Bachelor’s degree in Public Administration, Business Administration, Office Technology, or a related field; or

Knowledge, Skills, and Abilities:

• Knowledge of modern office practices, procedures, and equipment.
• Knowledge of database management, recordkeeping systems, and Microsoft Office and Google software applications.
• Ability to learn and manage web-based licensing/inspection systems.
• Ability to learn and apply relevant City ordinances, codes, and regulations related to rental housing and community development.
• Ability to maintain accurate records and prepare reports with a high degree of detail and accuracy.
• Ability to manage multiple tasks and deadlines with minimal supervision.
• Ability to communicate effectively, both orally and in writing, with a variety of stakeholders.
• Ability to establish and maintain effective working relationships with City staff, elected officials, property owners, tenants, and the general public.
• Ability to exercise discretion and maintain confidentiality when handling sensitive information and documentation.
• Ability to handle difficult or sensitive situations with professionalism and sound judgment.

Preferred

• Knowledge of the Maryland Minimum Livability Code, International Property Maintenance Code, zoning regulations, or fair housing laws.
• Experience in local government, housing, or code enforcement administration.

Additional Requirements

• Valid and current Class C Maryland driver’s license (or equivalent from another state).
• Consistent punctuality and reliability.

Provides municipal administration and public safety services for Frostburg.