About the Department
Kickstart your career with the City of Fresno as a Customer Services Clerk I! Join a fast-paced, people-focused team where you’ll support residents with billing inquiries, payments, and utility account services—all while building valuable skills and gaining hands-on training for advancement to Customer Services Clerk II. If you’re eager to help others and grow in a rewarding public-service role, this is your moment. Apply now!
Duties may include, but are not limited to, the following:
- Assist customers with billing questions and service inquiries
- Process applications to start, stop, or update utility accounts
- Receive, verify, and record payments accurately
- Balance daily cash transactions and prepare deposits
- Research account details to verify readings and resolve issues
- Guide customers through required forms and program information
- Provide clear transit schedule and route information
- Maintain organized records and clerical files
- Operate office equipment and computer systems efficiently
- Performs other related duties as assigned
Duties and schedules may vary by assignment and/or department, please inquire about specific duties and/or schedules if called upon for an interview.
This class is an entry level class in a flexibly-staffed series, incumbents are expected to progress with appropriate training and experience after one (1) year of satisfactory performance to flex to a Customer Services Clerk II, the journey level of the class series ($3,942-$4,722).
Explore the job specification for additional position details.
The current vacancies exist in the Utilities, Billing and Collections Division in the Finance Department. However, this classification also exists in the Water Division in the Public Utilities Department. Immediate and future vacancies will be filled from this eligible list for a period of three (3) months from the date the eligible list created, with the option of extending that period at the City's discretion. Should the competitive process be suspended for this recruitment, the eligibility list may be limited to three (3) months.
The Requirements
Applicants must meet the minimum qualifications on or before the posted filing deadline in order to qualify for the examination and does not assure a place on the eligibility list.
One (1) year of clerical experience in customer services operations.
Acceptable experience may be defined as, but is not limited to, customer-focused administrative duties such as filing, data entry, processing forms, maintaining records, handling payments, answering phones, assisting customers, and using standard office equipment or computer systems.
Additional Requirements
Verification of the ability to word process or type at a net speed of forty (40) words per minute may be required.
The selected eligible candidates certified will be required to successfully pass a Department interview and a Department of Justice fingerprint prior to employment with the City of Fresno.
The Selection Process
The examination process may consist of the following:
WRITTEN EXAMINATION - 100%: The written examination may be conducted online and is designed to assess a candidate's job-related knowledge which may consist of English usage, office skills and procedures, mathematical and financial accuracy, customer service and communication, working relationships and/or other job-related items.
Candidates must achieve a passing score to qualify for the eligible list.
The written exam is tentatively scheduled for the week of June 9th, 2026.
Veteran’s Preference
If an examination is conducted for a position within the classified service, qualified veterans who pass the examination will have five (5) points added to their final score. Candidates must submit a copy of their DD214 Member 4 form or electronic copy indicating honorable discharge with each application prior to the filing deadline.