Description
Summary
Under limited supervision, the Concession Stand Attendant is responsible for a maintaining safety and over-seeing all operations of the sports complex concessions stand including customer service, answering questions, maintain cleanliness, and accurate cash handling in fast, friendly, and professional manner.
Distinguishing Career Features
The Concession Stand Attendant is responsible for providing excellent service to all customers. This includes receiving money, assisting and answering questions about services and the facility, and resolving customer problems and facility issues. Work is performed under the general supervision of the Recreation Supervisor, who reviews work primarily based on results attained and on the accomplishment of outlined objectives and goals. Supervision is provided to site and support staff.
Requirements
Essential Duties and Responsibilities
- Maintains the concession and register area clean and orderly.
- Assist with collection and disposal of litter, and restroom cleaning.
- Prep food in accordance with Health Department regulations.
- Stocks concession items and keeps track of inventory.
- Greets guest in a friendly manner.
- Operates POS system and maintains an accurate cash drawer.
- Performs basic math functions to collect payments, make change, and to count money at the beginning and/or end of shift.
- Sell concession items including soft drinks and food items.
- Records attendance, sales, receipts, and repair activities within the concession.
- Completes the daily duties assigned and any other duties assigned by the supervisor.
- Provides information about facilities, entertainment options, and rules and regulations.
- Opens and closes the concession. Switches on and off all concession appliances and equipment.
- Performs day-to-day responsibilities while on site to include general janitorial duties, cleaning equipment, and light maintenance.
- Performs other duties as required to accomplish the objectives of the position.
Summary
Knowledge and Skills
The position requires considerable knowledge and understanding of exceptional customer service, record keeping and general office procedures and practices; knowledge of computers including e-mail, internet, basic word processing and spreadsheets. Requires sufficient writing skills to prepare basic business correspondence and account footnotes. Requires sufficient math skills to compute sums, quotients, products, ratios, percent, and portions. Requires sufficient human relation skills to convey procedural information and deal positively with customers on financial transactions.
Abilities
Active listening skills with ability to communicate both verbally and in writing; work successfully with patrons, other departments, co-workers, and supervisor; work independently; act calmly and effectively in emergency situations; accurately account for money. Requires the ability to work flexible hours, including evenings and weekends.
Physical Abilities
While performing the duties of this position, the employee is frequently required to stand, sit, walk and bend. The position requires general mobility including the ability to lift, manipulate and move materials weighing up to 30 pounds on a regular basis such as equipment, inventory, etc. While performing the duties of this position, the employee is occasionally required to reach and lift objects (weighing no more than 20 pounds) above their shoulders. The position frequently requires the use of arms, wrists, and hands for the entirety of the work period. Manual dexterity and coordination are required over 70% of the work period. The duties of this position require the employee to be both indoors and outdoors for approximately equal amounts of time; exposure to warmer summer temperatures while working outside should be expected.
Education and Experience
The position requires completion of 10th grade education or higher.
Licenses and Certificates
Required to obtain Texas Food Handler Certificate upon hire.
Working Conditions
Work is performed indoors and outdoors.