City of Durham

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[DPR Summer/Seasonal] Recreation Services Aide

Salary

$35k - $42k

Min Experience

1 years

Location

Durham, North Carolina, United States

JobType

part-time

About the job

Info This job is sourced from a job board

About the role

About the Department

P&R logo.jpg

Work, Serve, Thrive.  With the City of Durham  

Advance in your career while making a real difference in the community you serve. 

A nationally accredited team of passionate professionals devoted to building better lives and a better community through the power of parks and recreation. Our talented team at Durham Parks and Recreation is devoted to community service and provides a diverse range of programs, services, opportunities, and experiences while being united through our core pillars of creating equitable economic impacts; advancing conservation; rejuvenating health and wellness; enhancing quality of life and sustaining social equity.


Hourly Rate:  $16.90 - $18.63/hour
Locations:  Multiple Locations (Indoor and Outdoor Aquatic Facilities)
Various Shifts Between:  Up to 40 hours per week
Shifts vary: Monday - Sunday, 12:00 pm – 6:00 pm; Some additional shifts for training and coverage. 
Duration:  Ends September 18, 2026 


Position provides routine clerical and customer service work for a recreation facility or program. Incumbent greets clients and visitors, provides information and assistance, enters accurate information into a recreation software system, handles fee payments, completing program registrations, facility reservations, and performs a variety of administrative support tasks using computer software and office machines. Employees must be responsible, flexible, able to multi-task and be service and detail oriented. Work involves responsibility for a front desk or a similarly public facing position in direct contact with customers, as well as varying hours including evenings and weekends.


Position Duties

  • Prepares the facility for daily operations and for closing.
  • Greets customers in a welcoming and professional manner.
  • Provides information and assistance to customers and potential customers regarding all recreation programs, parks, and facilities. 
  • Answers and routes phone calls, provides requested information and directs customers to appropriate resources and staff members.
  • Enters accurate information into Active.Net software system such as new user accounts, program registrations, fee payments, and updates to existing entries. 
  • Becomes thoroughly familiar with department programs, schedules, and services by studying marketing materials and other distributed information.
  • Maintains familiarity with the department website as well as web-based registration systems and administrative forms to properly assist customers with their use.
  • Seeks clarity and asks questions when needed to obtain a thorough understanding of department programs, policies, special offers, etc. 
    Accepts and documents payments, handles cash, balances a cash drawer, and completes financial reports and deposits at end of assigned shift.
  • Observes safe working practices, keeps storage areas in a safe condition. 
  • Reports unauthorized individuals and any other potential security problems.
  • Performs drafting, copying, collating, and filing of documents. 
    Prepares reports, maintains data in spreadsheets and keeps basic records such as visitor logs and inventories.
  • Maintains the front desk area and other assigned areas, performs basic cleaning and tidying, restocks flyers, maintains information boards, and addresses other needs as they arise.
  • Always maintains a professional appearance and demeanor.
KNOWLEDGE OF:
-Professional ethics. 
-Basic office procedures and practices.

SKILL IN: 
- Interacting and communicating with the public. 
- Enforcing compliance with rules and regulations. 
- Working independently and exercising discretion. 
- Learning and adapting to new situations. 
- Leadership and using good judgment. 
- Establishing and maintaining effective working relationships. 
- Professional verbal and written communication. 
- Attending to multiple tasks simultaneously. 
- Accurate data entry. 
- Report writing and record keeping. 
- Responsible money handling. 
- Performing basic mathematics. 
- Typing and computer skills

Minimum Qualifications

  • High School Diploma or equivalent (GED, HiSet, TASC).
  • One (1) year of experience in recreation or a service-oriented job setting that involved handling money.

Other Qualifications

  • At least 18 years of age
  • Experience working at a cash register.
  • Available to work between 12:30 pm and 5:30 pm on Saturdays and Sundays.

About the company

Local municipal government for the City of Durham, North Carolina. For Durham One Call service requests, visit http://DurhamNC.gov, download the smartphone app in the Apple or Google Play stores, or call (919) 560-1200.

Skills

compliance
customer service
ethics