911 Network Engineer

About the Department

This role supports the technology behind emergency response in our community. As a 911 Network Engineer, you’ll help maintain and improve the systems that dispatch first responders, support communications, and keep public safety infrastructure running reliably. The work can be complex and, at times, high pressure. It also offers a strong sense of purpose—your work directly supports emergency services for Durango and surrounding communities. 

You’ll collaborate across departments and partner agencies to support secure networks, troubleshoot real-time issues, and implement upgrades, including a current telephone system overhaul and network segmentation efforts. If you’re a technical problem-solver who wants their work to have a meaningful impact, we want to hear from you. 

The starting pay for this position is $79,720 per year, with growth potential up to $93,007 based on long-term performance. We also provide a clear career path, with eligibility for promotion to Senior Network Engineer after three years in the role. 

City of Durango’s Trail to Excellence 
The City of Durango is a purpose-driven organization with more than 400 full-time and 300 part-time and seasonal employees across 15 departments, all working together to provide a wide range of services that keep our community running every day. From public safety and utilities to parks and recreation, our team is dedicated to delivering high-quality services that enhance the lives of all who live, work, and visit here. 

At the city, we focus on continually improving how we work and serve the community. This effort is called the Trail to Excellence (T2E), and every employee plays a part in it. Whether you work outdoors, in an office, or lead a team, your daily efforts connect to the city’s mission of providing excellent service and reaching the city’s vision of being a multigenerational community that is authentic, diverse, engaged, thriving, and environmentally responsible. The full details of this vision are outlined in the city’s strategic plan. 

As a member of our team, your work will be meaningful because: 

• Your ideas help shape citywide improvements. 
• The work you do ties directly into measurable goals. 
• You'll be part of a system that values collaboration, innovation, and results. 

We're looking for team members who share our core values of teamwork, dependability, professionalism, service, respect, innovation, and wellbeing — and who are excited to make a difference in the community we serve.

Position Duties

What You’ll Do in This Role:  
Support 911 and Public Safety Systems 

• Help manage and maintain public safety network infrastructure, including firewalls, servers, backups, and virtual environments 
• Support critical systems such as Computer Aided Dispatch (CAD), E911 phone systems, radio and paging systems, and related interfaces 
• Monitor system performance and resolve issues affecting emergency communications. 
• Coordinate with Police, Fire, Communications Center staff, La Plata County, and partner agencies 
• Assist in planning, evaluating, and implementing system upgrades and new technologies for public safety operations 
• Follow Public Safety Department policies regarding data security and confidentiality. 

Maintain Secure, Reliable Network Infrastructure 

• Monitor and optimize network performance using system logs and monitoring tools 
• Perform system maintenance and upgrades with minimal disruption to operations 
• Support backup systems and perform data recovery when needed 
• Assist with disaster recovery planning and implementation 

Project Support and Continuous Improvement 

• Contribute to network design, capacity planning, and long-term infrastructure improvements 
• Assist with vendor coordination, purchasing, and implementation of hardware and software 
• Help develop and maintain system documentation, standards, and procedures 
• Participate in cross-training and provide coverage for other Network Engineers 

Operational Support 

• Provide technical assistance through the IT help desk system 
• Participate in on-call rotation and respond to network-related outages when needed 
• Support department budgeting related to network infrastructure and lifecycle planning 

Minimum Qualifications

You Have:  

• A bachelor’s degree in information systems, computer science, a related field, or an equivalent combination of education and experience. 
• At least four years of experience with networking, virtualization, storage systems, and server administration (five years preferred) 
• Experience with Cisco networking technologies 
• Experience with Windows Server and Active Directory 
• Ability to obtain and maintain Criminal Justice Information Services (CJIS) certification upon hire 
• Ability to obtain CCNA and Motorola System Administrator Associate (SAA) certifications within six months of your start date (SAA supports the Spillman Flex system) 
• Familiarity with RedHat Linux environments 

***Successful candidates must maintain a local residency (up to 100-mile radius outside the city limits of Durango, CO) and successfully complete a fingerprint background investigation to include local, state, and federal criminal history. This employer will not sponsor work visas.

You Will Succeed in This Role If You: 

• Communicate clearly with technical staff, first responders, and partner agencies 
• Manage multiple priorities, shifting between project work and real-time troubleshooting 
• Take a solutions-focused approach to complex technical challenges 
• Build trust through reliability, accountability, and follow-through 

Other Qualifications

What We Can Offer You: 

• Comprehensive medical, dental, and vision insurance. 
• Ample personal time off (PTO) and 11 paid holidays.  
• 401(a) retirement plan and optional deferred compensation plan.  
• Basic life insurance and accidental death & dismemberment (AD&D) coverage.  
  
• Long-term disability coverage. 
  
• Paid Family and Medical Leave (FMLA). 
  
• Access to Employee Assistance Program (EAP).  
  
• Free access to the Durango Community Recreation Center and Chapman Hill Ice Rink & Ski Area. 
  
• Holistic Employee Wellness Program, addressing physical, mental, financial, and professional well-being. 
  
• Free transit pass and family member discounts.  
  
• Reimbursement for job-related classes to foster continuous learning.  
  
• Sixteen hours of volunteer time off per year to support local non-profit organizations. 
  

To view the full job description, click here.

Providing essential municipal services to the community of Durango.