Permit Clerk

About the Department

**Open until filled or sufficient applications received.

Employees of the City of Clinton and applicants for employment shall be afforded equal opportunity in all aspects of employment without regard to race, color, religion, political affiliation, national origin, disability, marital status, gender, sexual orientation, or age.

Reasonable accommodations may be available to employees or applicants for this position under the ADA/ADAA if the employee or applicant provides prior notice.

The information contained within this document has been designed to indicate the general nature and level of work to be performed by an employee within this classification.  It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, or work required of employees assigned to this position.

Position Duties

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Position Summary

Under general supervision, performs a variety of administrative, technical, and clerical duties in support of the Building, Planning, and Zoning Department. Serves as the primary point of contact for the public, contractors, and business representatives by providing information, processing permits and licenses, and maintaining accurate records. This position also supports front desk reception operations and ensures compliance with applicable laws, ordinances, and regulations.

Essential Functions

The following duties are representative of the position. Additional duties may be assigned.

• Processes building permit and zoning applications in accordance with established procedures. 
• Calculates and collects fees for permits, licenses, and related services. 
• Issues building permits and contractor business licenses after verifying compliance with applicable regulations and requirements. 
• Reviews applications and determines when approval from the Chief Building Official is required. 
• Maintains accurate records of permits, licenses, and related documentation in accordance with record retention laws. 
• Develops and maintains filing systems for construction documents, site plans, permits, and subdivision plats. 
• Assists with annexation documentation by researching and verifying plats, deeds, and related information. 
• Prepares and distributes reports and required documentation to internal departments and external agencies. 
• Maintains and updates department website content to ensure accuracy and accessibility. 
• Receives payments, balances daily cash reports, and assists with financial recordkeeping. 
• Provides front desk reception services, including greeting visitors, answering phones, and directing inquiries appropriately. 
• Responds to questions, concerns, and complaints in a professional and courteous manner. 
• Coordinates communication with contractors, inspectors, department staff, and the public. 
• Operates standard office equipment and utilizes various software systems, including permitting and licensing programs. 
• Maintains strict confidentiality of sensitive information. 
• Attends meetings, training sessions, and professional development opportunities as required. 
• Performs other related duties as assigned. 

Minimum Qualifications

• High school diploma or GED recognized by the South Carolina Department of Education. 
• One (1) to two (2) years of experience in administrative support, customer service, local government, or a related field; or an equivalent combination of education, training, and experience. 
• Proficiency in Microsoft Office (Word, Excel, Outlook); experience with permitting or municipal software (e.g., MUNIS) preferred. 
• Valid South Carolina Driver’s License. 
• Must successfully pass pre-employment screening, including background check and drug screening. 

Knowledge, Skills, and Abilities

Knowledge of:

• Modern office practices, procedures, and equipment. 
• Basic accounting and recordkeeping principles. 
• Building, zoning, and permitting processes (preferred). 
• Applicable laws, ordinances, and regulations. 
• Customer service principles and practices. 

Skills in:

• Providing excellent customer service and maintaining positive public relations. 
• Organizing, prioritizing, and managing multiple tasks simultaneously. 
• Maintaining accurate records and preparing reports. 
• Effective verbal and written communication. 
• Operating office equipment and computer systems efficiently. 

Ability to:

• Interpret and apply policies, procedures, and regulations. 
• Perform basic mathematical calculations, including percentages and fee calculations. 
• Work independently with minimal supervision. 
• Handle confidential information with discretion. 
• Communicate clearly and professionally with diverse groups. 
• Meet deadlines and work effectively under pressure. 
• Establish and maintain effective working relationships. 

Physical Demands

• Primarily sedentary work requiring prolonged sitting, typing, and use of a computer. 
• Occasional standing, walking, and light lifting (up to 10 pounds). 
• Requires manual dexterity and coordination to operate office equipment. 

Working Conditions

• Work is performed in a professional office environment. 
• Frequent interaction with the public requires professionalism and composure. 
• Regular use of the telephone, computer systems, and office equipment. 

Supervisory Responsibilities

• This position has no supervisory responsibilities. 

Supervision Received

Reports to the Chief Building Official and works closely with department staff, other City departments, contractors, and the public.