Service Desk Specialist

Posting Number: TC-25-17

Job Type: Temporary Full-time, up to 12 Months, Union

Salary Range: $63,991.20 to $76,694.80 per year

Location: Barrie, ON - Hybrid (see below for more details)

Application Deadline: Monday, April 28, 2025 at 11:59 pm

The Opportunity

Reporting to the Supervisor of Support and User Experience, the Service Desk Specialist is responsible for all end-user technology and access for staff at the City of Barrie. Working closely with the Security Lead, the Service Desk Specialist receives and actions security threat notifications including locking access, remote system scanning, and account credential resets. They are the first-line responders to any information technology service requests and incidents, receiving, triaging, resolving, and/or escalating any problems with City IT systems. This position also packages, configures, deploys, and supports all hardware and desktop software (PC's and peripherals, mobile devices, printers, AV equipment, etc.) to enable City staff in all departments to work efficiently while also administering and maintaining user, group, data, and application security as per established policies and procedures.

Our Culture and Qualifications of the Job

Corporate Culture: Your workplace values align with our corporate values of Strive, Share and Care and you want to join us in providing exceptional services and programs to build a prosperous, growing and sustainable community.

Equally important to what we do is how we do it - your actions reflect our core accountabilities of Personal Awareness, Teamwork and Collaboration, Respect and Inclusion, Innovation, and Service Excellence, which define how we work together to succeed.

Education (degree/diploma/certifications)

• Three (3) year College Diploma in Computer Information Systems or related discipline

Experience

• Two (2) years of experience performing duties related to the above mentioned major responsibilities
• Demonstrated experience in providing technical support, with ability to demonstrate proficiency with hardware and software computing systems

Other Important Information

Location: City Hall, 70 Collier Street, Barrie, Ontario

*Please note that the City has a Hybrid Work Program Procedure that may allow a hybrid work arrangement for employees who meet the eligibility requirements.

Hours: The normal hours of work are 35 hours per week in accordance with the Collective Agreement.

Wage: This position is within the CUPE Local 2380 Bargaining Unit with the following pay level and 2025 pay range:

• Pay Level: Level 6
• Yearly Salary: $63,991.20 to $76,694.80
• Hourly Pay Rate: $35.16 to $42.14

For full position details, and to apply, visit: https://barrie.hiringplatform.ca/processes/726972b2-cb5e-41bc-8d43-eb92dee36854?locale=en