IT Specialist

About the Department

The City:
With over 100,000 residents, the City of Allen is a dynamic and welcoming community. The City of Allen's strong economy, diverse population, great educational institutions and quality of life makes it the ideal place to work, live, and play. The City of Allen has something to offer for everyone.

The City's Mission, is "To achieve excellence in managing development of the community and in providing city services so that conditions of living and public confidence are continually enhanced".

Our employees serve the citizens of Allen with the PRIDE values. We do "Work that MATTERS!"

• People First – Giving priority to others
• Respect – Treating others with courtesy and dignity
• Integrity – Serving with honesty, trust and hard work
• Deliver – Following through on commitments while exceeding expectations
• Excel – Creating an innovative and improving work environment
  
  

The purpose of this position is to ensure that the City's computer system is operating properly. This is accomplished by supervising and participating in the maintenance of the City's software and hardware applications. Other duties may include providing advance network and desktop computer support, providing customer service, and interfacing with other City employees and citizens. This position provides occasional direction to other employees.

Position Duties

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Provides advanced network and desktop computer support by installing new or existing applications, loading operating systems and required applications onto desktop computers for new and current employees, performing upgrades and software patches as necessary, troubleshooting network, desktop computer, and system problems, and making necessary repairs.
• Maintains software and hardware by troubleshooting, patching and reloading software, researching and upgrading software patches, planning projects involved in upgrades and maintenance, and repairing and replacing broken or defective mechanical and electrical hardware such as computers, peripherals, and cabling.
• Provides advanced help with desktop applications by working with customers in troubleshooting situations to help them achieve their goals.
• Provides customer service by training computer users, instructing users on computer operating system applications, data management, email, graphics, and computer resource management.
• Performs other duties as assigned.

Minimum Qualifications

Education & Experience
Work requires broad knowledge in a general professional or technical field. A typical way to obtain the required qualifications would be:

• Associate's degree in a related field and one (1) year of relevant experience, or equivalent.

• Valid Class C Driver's License
  
  

Standard office environment.; Ability to sit or stand for long periods.; Ability to lift, carry, push, pull, reach, kneel, crouch, crawl, bend, twist, and climb.; Ability to operate city or personal vehicle for business purposes.

Other Qualifications

Knowledge of:

• City rules, regulations, policies, and procedures.
• Customer service and support practices, concepts, and standards used for providing end user support of technical solutions to a wide variety of teammates, users, and customers.
• Personal computers, including hardware and software and related peripheral equipment.
• Active Directory structure and functions.
• Microsoft Windows operating systems.
• Project management methods and techniques.
• Modem office practices, procedures, and equipment.

Skill in:

• Establishing and maintaining working relationships with elected officials, professional and support staff, vendors, the public, and City employees.
• Providing outstanding customer service and conflict resolution.
• Diagnosing and troubleshooting information technology solutions, reading, interpreting, and applying detailed and technical instructions.
• Operating a personal computer utilizing a variety of business software.
• Creating, preparing, writing, and proofing reports, documents, and correspondence.
• Working effectively in a high-pressure environment with changing priorities.
• Effectively communicating in both oral and written format.

From our humble roots as a railroad water station, the City of Allen, Texas has always been about connections and service. We’re not a small town anymore with nearly 100,000 residents in our dynamic and diverse community, but we aren’t overgrown either. It takes an organization that’s grounded, innovative and focused to stay true to our past, prepare for our future and continue to build a city that is trusted by families, businesses and visitors alike. And it shows - MONEY's "Best Places to Live 2017"​ has Allen tops in Texas and #2 in the nation. Family Circle, D Magazine, WalletHub, SafeWise, and Forbes have all given Allen praise and high rankings for livability, safety and economics. Allen is 25 miles north of Dallas, Texas and is a home rule city with a council-manager form of government. This combines the policy leadership of elected officials with the managerial expertise of an appointed city manager. With a staff of nearly 800 individuals dedicated to our constituents, the City of Allen provides superior service in all levels of municipal operations. Our employees describe our organization as “forward-thinking,” “friendly,” and “appreciative.” We offer competitive salaries and benefit options as well as opportunities for growth, leadership and advancement. In 2016, Allen won several prestigious awards: the National Gold Medal Awards for Excellence in Park and Recreation Management from the American Academy for Park and Recreation Administration (AAPRA), in partnership with the National Recreation and Park Association (NRPA); the Achievement of Library Excellence Award from the Texas Municipal Library Directors Association; and the Governor’s Community Achievement Award from Keep Texas Beautiful. In fact, it's difficult to find a department in the City of Allen who hasn’t been recognized for excellence! Visit CityofAllen.org/Jobs to see how you can become part of our talented team committed to serving the people and business of Allen.