Website:
omji.co.in
Job details:
City Head (Pan India - UP,UK,MP)
Location : UP, UK, MP - Candidates should be willing to travel on need basis
Reporting to - CEO / Founders
Role Overview
We are looking for a City Head to own and drive end-to-end operations, ashram partnerships, and city growth.
This is a high-impact, on-ground leadership role for someone who can build strong local ecosystems, manage multiple stakeholders, and deliver a consistent hospitality experience.
What You’ll Do
Drive City Growth
• Drive bookings through local initiatives, partnerships, and demand-generation efforts
• Collaborate with the central team to improve visibility across OTAs and channels
• Identify opportunities to improve occupancy and overall city performance
Own Ashram Tie-Ups & Partnerships
• Identify, evaluate, and onboard ashrams aligned with OMJI’s philosophy and standards
• Lead end-to-end ashram tie-ups, from first interaction to go-live
• Build and maintain strong, long-term relationships with ashram partners
• Act as the primary point of contact for all partner communication and coordination
• Proactively manage expectations, resolve concerns, and ensure smooth ongoing collaboration
Ensure Excellent Guest Experience
• Oversee the complete guest journey across all properties
• Ensure smooth check-ins, service consistency, and overall experience quality
• Monitor guest feedback and drive continuous improvement in ratings and reviews
Drive Operational Excellence
• Ensure SOP adherence across all ashrams
• Conduct regular audits to maintain service standards
• Handle on-ground problem-solving with minimal escalations
Lead & Manage Team
• Manage front desk and on-ground operations staff
• Drive accountability, discipline, and service orientation
• Build a stable, motivated, and high-performing team
Improve Efficiency
• Monitor operational costs and identify improvement opportunities
• Drive process efficiencies without compromising guest experience
Reporting & Data Management
• Maintain accurate booking and operational data
•Share regular updates with the central team
• Proactively flag issues and gaps
Location : UP, UK, MP
Who Should Apply
• 4–6 years experience in hospitality, travel, operations, or city management roles
• Mandatory - Fluency in Hindi
• Strong experience in partner/vendor management or business development
• Proven ability to build and maintain strong external relationships
• Comfortable with on-ground operations and local travel
• High ownership mindset with strong execution ability
What We’re Looking For
• Someone who can build and manage the city like their own business
• Strong relationship builder (partners + team)
• Detail-oriented with a problem-solving mindset
• High accountability and bias for action
Why Join OMJI
• Opportunity to build in the spiritual & experiential travel space
• High ownership role with real impact
• Fast-growing, founder-led environment
• Ground-up exposure to building city operations
Click on Apply to know more.
