Central Donor Administrator

About The Role

Full-time position

Newstead, Brisbane

We are seeking a highly organised and proactive Central Donor Administrator to join our Newstead team. This full-time, in-office role is vital in supporting the day-to-day operations of our Central Donor Department, ensuring efficiency, exceptional service, and high-quality care across our donor programs.

Working closely with our IVF Nurse Manager, donor coordinators, and wider clinical and administrative teams, you will play a key role in coordinating donor cycles, maintaining accurate records, managing donor program stock and logistics, and providing compassionate support to patients and recipients throughout their donor journey.

Key Responsibilities

• Oversee Eeve Donor Bank program (donor egg program)
• Support the IVF Nurse Manager and donor coordinators with cycle management and coordination between donors, recipients, and clinics.
• Manages the stock control of clinic-re recruited gametes, including the physical management of LN20 tanks and the CFC database.
• Understand the aspects of patient billing related to the donor/recipient process and communicate effectively with patients accordingly.
• Inform and register patients for interpretation, support programs, and counselling
• Communicate in/out via patient emails and general enquiries
• Administration duties including potential donor enquiries, filing, scanning, photocopying, distribution of mail and faxes
• Set up and administration (data entry) of hard and digital (via CF database) patient charts, pathology requests and updates, andrology and progress notes.
• Diary maintenance and administration for donor andrology appointments, donor clinic appointments, central clinician appointments.
• Liaison with CF clinician rooms, clinicians, executive management, contractors, and other department managers and support staff.
• Administration of the registration of donor programs (per State legislation, NHMRC Ethical Guidelines, RTAC Code of Practice, CF state donor programs and policies, and relevant CF donor procedures
• Supporting the IVF Nurse Manager with administrative tasks related to sperm donors, egg donors, clinic-recruited embryo donors, donor sperm, egg and embryo recipients, overseas sperm donors, and state/international imports.
  
  

Application Process

This is more than a job. It’s a calling. If you’re ready to make a difference in a field where science meets the heart, we would be happy to hear from you. Submit your application now by clicking the ‘Apply’ button. Alternatively, you can find all our opportunities at City Fertility Career Opportunities: https://www.cityfertility.com.au/about-us/career-opportunities/

City Fertility is an equal opportunity employer. All facets of diversity are important to us, and we endeavour to create an environment where everyone, regardless of factors such as gender, age, ability, race, ethnicity, sexual orientation, gender identity, or religion, can contribute to our progressive business.

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