IT and Facilities Support Assistant

Starting Salary: £24,242.40 (Salary Scale: £24,242.40 – £24,915.80 – £25,493.00 per annum) Permanent contract Based full-time at our city centre office 25 days annual leave + bank holidays + 2.5 days at Christmas + long term service leave accrual ABOUT THE ROLE: This role is a mixture of IT support and facilities management support, assisting the IT and Facilities team to respond to staff requests and issues. For IT this will include tasks such as troubleshooting hardware, software and network issues such as malfunctioning laptop cameras, non-functional built-in keyboards or trackpads and audio issues on the softphone system. For Facilities this will include tasks such as responding to staff queries and reporting/ coordinating repairs, such as conducting routine inspections of doors, alarms or heating systems, or assisting staff with door access requests. You will help to source equipment for home working and set up laptops for staff and volunteers when they join the organisation. Part of the role includes making sure the office is fully resourced and maintained, both with IT equipment and facilities such as tea and coffee and maintaining an office inventory. The role can be physically active, and includes moving equipment, boxes and furniture between three floors (although there is a lift, so not up and down stairs) and getting under desks. There is likely to be a considerable amount of bending, stretching and lifting. We are happy to discuss part-time and flexible working arrangements with prospective applicants and anticipate the start date for this role will be June 2025.

Citizens Advice Plymouth is a resilient, creative and independent charity. It is part of the Citizens Advice national network of over 250 organisations that delivers advice and information across England and Wales. We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from suitably skilled candidates from all backgrounds.