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hospitality night ambassador

Salary

$67k

Location

Boston, Massachusetts, United States

JobType

full-time

About the job

Info This job is sourced from a job board

About the role

What others do by day, you do best by night (including perfect cappuccinos at 3.00AM). You want to greet the whole world, one person at a time - even when they're sleepy. 

We won’t put you in a box as a ‘receptionist’ or ‘food and beverage’ person. With us, you’ll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, problem solver and more. You will be a citizenM night ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you’re having a great experience, so will our guests.

We are looking for great personalities to join our Boston team!

your typical citizenM shift could include:

  • Making sure everyone gets a warm welcome as soon as they walk in;
  • Helping guests at the self check-in kiosks (we have no reception desk);
  • Preparing and serving hot and cold breakfast and meals;
  • Being a kitchen hero - this means you'll be dishwashing, kitchen cleaning, food handling and cooking
  • Brewing delicious coffee or mixing a signature cocktail;
  • Being a secret concierge to the city, answering guests’ questions about the best places to visit, eat, shop or party;
  • Maintaining the living room and cleaning canteenM, and arranging food displays for the following shift;
  • Helping our guests with any requests or demands regarding our facilities (you may even get some new tech skills); 
  • Handling reservations in our property management system (PMS), including the daily the night audit;
  • Holding the keys to the castle; responsible for operations during the night shifts;
  • Taking care of our guests including in emergency situations.

do you have what we’re looking for?

To be successful at citizenM, you’ll need to have:
  • A genuine touch: Treat all people as you would treat your best friends;
  • A passionate attitude: Be collaborative and believe we are stronger working together. You are optimistic and spread good vibes.

And you’ll need to be:
  • A smart thinker: You like to find simpler, better and bolder ways to do things. You are curious and believe no detail is too small. 
  • Real caring: You show empathy for people and the planet. You are open to other points of view and experiences that bring out the best in me. You create positive change. 
  • Fluent in English. Other language abilities are welcome too!
  • A United States citizen, or have the appropriate authorization to be able to work in the United States (we cannot facilitate visas or work permits)
  • Able to travel for training purposes. See list of acceptable identification documents for travel in the US here.
Typical shift:
Our hotel operates 24/7 with a rotating flexible schedule

Night shift hours are overnight:
11:00 pm - 7:30 am

Ability to work weekends is required!

what's in it for you?

What's in it for you? 
  • Competitive pay of $32.59 per hour 
  • Bonus potential of up to 10 % monthly based on your impact on the team, guest satisfaction, and financial performances
  • Medical, dental, vision benefits at a extremely low employee cost;
  • Life insurance and 401K;
  • Nights at any of our hotels around the world (business permitting);
  • Extensive time off balance starting at 18 days in your first year
  • An exclusive citizenM outfit and comfy shoes by On Running
  • Meal and coffee (or tea) on us during your shift break
  • Employee Assistance Program (EAP)
  • citizenM referral program - refer your talented friend or family member and get rewarded for it!
  • Opportunities to let your talent travel to other citizenM properties (many ambassadors have become hotel managers in just a few short years here...)
In an effort to make sure we are remaining competitive we frequently look for opportunities to provide new and exciting perks & benefits. Therefore the above is subject to change.

Celebrating Diversity
citizenM celebrates diversity and is committed to creating an inclusive environment for all employees and applicants. We are proud to be an Equal Opportunity Employer. We welcome and consider all qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, neurodiversity, national origin, genetics, differently abled, age.

If you need any accommodations made throughout the interview process or beyond, please feel free to include it in your application. We are happy to continue the conversation to help support you and our business operations.

We care about your privacy
Information shared and processed as part of our recruitment process, and any job applications you choose to submit is subject to citizenM’s Applicant and Candidate Privacy Policy. You can access further information about it here. A request to have it removed and deleted from our system can be made at any time - just contact us and we will be happy to do so. Your privacy matters.

One more thing...
Talking about oneself in an application isn’t always easy, and we understand that AI can be a useful tool in that process. All of our applications are read and reviewed by real people (that’s us!). We are looking to get to know who you are beyond your resume, and we hope you choose to inspire us with your own words and let your personality shine through.

About the company

citizenM is a new breed of hotel now in Amsterdam, Glasgow and London, and coming soon to New York, Paris.

Skills

customer service
property management