Chat Operations Officer

Utilizes chat platform to respond to service inquiries from customers and provide a comprehensive resolution to the complaints/ queries Follow-up on all customer requests via chat and email Maintains detailed knowledge of product and service offerings to customers Analyzes risk area and identify solutions to meet customers needs Ensuring information security for sensitive data Helps to teach our customer how to self-service through our internet website Balancing NPS and ensuring a positive customer experience while managing operating losses Accurate reporting of MIS Undertake other assignments/ projects as given by the team lead/ manager Liaising with various departments and also do account level system maintenance while resolving customer queries/ complaints.

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