Customer Support Advisor (Night Shift, Remote – India)

Job Title: Customer Support Advisor (Night Shift, Remote – India) Company: Cision Location: Remote, India Employment Type: Full-time About the Role: We are looking for a Customer Support Advisor to join our team on a full-time remote basis. As a Customer Support Advisor, you will be responsible for providing exceptional customer service to our clients. This role will involve handling customer inquiries, resolving issues, and ensuring customer satisfaction. Key Responsibilities: - Respond to customer inquiries and provide timely and accurate information - Troubleshoot and resolve customer issues with a positive and proactive approach - Maintain accurate and detailed records of customer interactions - Collaborate with cross-functional teams to improve customer experience - Provide suggestions and feedback for process improvements Qualifications: - 0-2 years of experience in a customer service or support role - Strong communication and interpersonal skills - Excellent problem-solving and decision-making abilities - Proficiency in English (both written and verbal) - Ability to work in a fast-paced environment and manage multiple tasks - Night shift availability (9 PM to 6 AM IST)

Cision is a leading global provider of earned media software and services to public relations and marketing communications professionals. Cision's software, media databases, and integrated tools enable clients to manage all aspects of their campaigns — from identifying key influencers to monitoring coverage and measuring business impact.