ThousandEyes - Scale Specialist (APJC)

** Please note that this it NOT Customer Service role, but Customer Success role and previous customer success experience is required ** Who We Are Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don't own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences. ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco's leading Networking, Security, Collaboration, and Observability portfolios. About The Role As a Global Scale Specialist (GSS) you will showcase your "Customer First" attitude, your passion for service and enjoyment of learning new technologies. As part of this exciting role, the GSS will lead a portfolio of Thousand Eye's highest volume customer segment. By leveraging technology, team-building, and data-driven programs, the Global Scale Specialist will efficiently drive adoption through one on one and one on many customer engagements. This team is responsible for a majority of the customer lifecycle: implementation, customer enablement, escalation management, and account planning. What You'll Do Ensure success of the customer journey as measured by adoption and health scores Communicate objectives and ensure timely delivery of solutions Provide regular reporting on customer health and utilization Provide consistent customer engagement via manual and automated touchpoints Developing long-term relationships with your ThousandEyes customers Become a trusted adviser for the partners and operational teams via the ThousandEyes platform Forecast and track key account metrics Help drive customer renewal Assist with high severity requests or issue escalations as needed Qualifications A standout 'customer first' attitude Outstanding communication and problem-solving skills Excellent listening, negotiation and presentation skills Proven background in lead generation and prospecting At least 3 years of professional experience in account management or similar Ability to work with various business units Proficiency with CRM tools (salesforce, Gainsight, etc.) Data-driven and strong analytical background Highly organized with outstanding follow-up skills Technically adept, understanding of software and how businesses use software Passion for cloud technologies Experience in creating and delivering presentations Bachelor's degree preferred or equivalent experience in SaaS and Cloud technologies Previous Saas experience

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don't own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences. ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco's leading Networking, Security, Collaboration, and Observability portfolios.