Network Support Engineer Co-Op

4 month, In-Person Internship (September - December, full-time - 40 hours per week), based in the Meraki Chicago, IL or San Francisco, CA Office CISCO MERAKI BUSINESS UNIT At Cisco Meraki, our Network Support Engineering team troubleshoots cases that cover the entire Meraki product line, including our wireless access points, security appliances, cameras, switches, and Systems Manager application! The Network Support Co-Op allows individuals to explore the wonders of Networking by developing an understanding of networking fundamentals through structured classroom instruction, Packet Tracer exposure, labs, and troubleshooting scenarios instructed by a Meraki Intern Instructor/Mentor. With a steep learning curve and a fun, fast paced work environment, our interns come out of the program with a deeper understanding of networking, stronger problem-solving skills, and a mastery of customer support. YOU WILL… Work through lab assignments via NetAcad labs and Meraki troubleshooting labs to learn the foundations of networking and troubleshooting Gain an understanding of the networking field by participating and engaging in various courses Assist with lab testing work as needed for Meraki products Identify issues suitable for entry in the Meraki Knowledge Base Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing Collaborate with other Support team members to fix network outages, misconfigurations, and complex networking issues of customers' devices Read and analyze packet capture using Wireshark