Account Executive - Architecture (Webex Customer Experience)

You will be responsible for driving Cisco's growth across the Webex Customer Experience portfolio, with a focus on capturing significant market share in CCaaS, On-Premises Contact Centre, and CPaaS segments. Your mission will be to implement high-impact strategies that accelerate adoption and revenue in these rapidly evolving markets. The Webex Customer Engagement space is one of the most dynamic and high-growth areas within Cisco. The proliferation of smartphones, digital messaging platforms, and the rise of Agentic AI have fundamentally reshaped customer expectations, demanding faster, smarter, and more personalised engagement from businesses. As a Customer Engagement Expert, your deep domain expertise and thought leadership will be instrumental in enabling Cisco's broader sales teams. You will play a key role in building customer trust and driving adoption of Cisco's AI-powered Contact Centre solutions, including CCaaS, CPaaS, and On-Premise offerings. This role requires: Proven expertise in AI, Contact Centre, CCaaS, and CPaaS technologies. A strong track record in strategic solution selling within both channel-led and direct go-to-market models. The ability to position and sell to business decision-makers, backed by a well-established network of senior executive relationships. You should possess a comprehensive understanding of Customer Experience technologies and the architectural evolution required for customer success. You'll be expected to engage with executive stakeholders and collaborate with Cisco's technical teams to shape technology roadmaps that align with broader account strategies. By applying your business acumen and industry insight, you will align Cisco's portfolio with customer challenges and strategic priorities, ultimately driving revenue growth and market share expansion

We change the World; you will become passionate about your employer and the brand you represent. Everything converges on the Internet, making networked connections more meaningful than ever. Our employees' ground-breaking ideas impact everything. Here, we take creative ideas from the drawing board to dynamic solutions that have real-world impact. You'll be part of a team that cares about its customers and enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.