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Job Description
Position: Cinema Manager
Location: TNZ Cinemas, Tezpur, Assam
Department: Operations
Reporting To: Regional/Area Manager
Job Purpose
To manage the overall operations of the cinema, ensuring excellent customer experience, smooth day-to-day functioning, achievement of revenue and profitability targets, and compliance with safety, hygiene, and company standards.
Key Responsibilities
1. Cinema Operations
- Manage daily cinema operations, including opening and closing procedures.
- Ensure smooth functioning of box office, F&B, auditorium, housekeeping, and other operational areas.
- Monitor show schedules, seat availability, ticketing, and customer flow.
- Ensure proper maintenance and upkeep of the cinema premises.
2. Sales & Revenue
- Drive ticketing and F&B sales to achieve revenue targets.
- Monitor daily sales, occupancy, average ticket price, and F&B performance.
- Control operational costs and minimize wastage and revenue leakages.
- Prepare and review daily/weekly/monthly business reports.
3. Customer Experience
- Ensure high standards of customer service and satisfaction.
- Handle customer complaints and resolve issues promptly.
- Monitor cleanliness, ambience, food quality, and overall guest experience.
4. Team Management
- Lead, motivate, and manage the cinema team.
- Prepare manpower plans and ensure effective staff deployment.
- Monitor attendance, grooming, discipline, and performance.
- Conduct team briefings, training, and performance reviews.
- Ensure adequate staffing during weekends, holidays, and peak periods.
5. Compliance & Safety
- Ensure compliance with company policies, statutory requirements, fire and safety regulations.
- Maintain proper records, licenses, checklists, and operational documentation.
- Ensure adherence to food safety, hygiene, and security standards.
- Conduct regular safety and operational checks.
6. Inventory & Cost Control
- Monitor inventory of F&B products, consumables, and operational supplies.
- Ensure proper stock management and minimize wastage, pilferage, and expiry.
- Coordinate with vendors and support functions for timely procurement.
7. Maintenance & Facility Management
- Coordinate with maintenance teams/vendors to ensure all equipment and facilities are operational.
- Ensure timely resolution of technical and facility-related issues.
- Maintain the overall appearance and standards of the cinema.
Key Skills & Competencies
- Strong leadership and people-management skills.
- Excellent communication and customer-handling skills.
- Good knowledge of sales, revenue, and cost management.
- Strong problem-solving and decision-making ability.
- Ability to work under pressure and manage peak business periods.
- Good knowledge of MS Office/Excel and basic reporting.
- Strong operational discipline and attention to detail.
Qualification & Experience
- Graduate in any discipline preferred.
- 5–9 years of experience in cinema, hospitality, QSR, retail, or other customer-facing operations.
- Candidates with experience managing large teams and high-volume operations will be preferred.
- Willingness to work in rotational shifts, weekends, and public holidays is essential.
Key Performance Indicators (KPIs)
- Revenue & profitability achievement
- Ticketing & F&B sales
- Cinema occupancy
- Customer satisfaction
- Cost & wastage control
- Employee productivity and retention
- Audit and compliance scores
- Cinema hygiene, safety, and operational standards
- Overall cinema performance
Salary: 45k to 50k for ideal candidates
Stay: Company Accomodation
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