Claims - Call Center Associate (Fully Remote)

Make a difference with a career in insurance At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we're looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®. If you're ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow. Start your journey with us The Claims Operations is currently seeking a full time claims call center associate to enter new claims in the claims management system application using information obtained from the policyholder or a Cincinnati agent during telephone interviews or from faxes received, and route calls for the Headquarters Claims department. The pay range for this position is $17.00-$18.00 hourly. The pay determination is based on the applicant's education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance. Be ready to: handle calls and aid in resolving inquiries from field representatives and external customers enter claim information from calls into CMS create and execute reports route calls for the Headquarters Claims department work on projects as requested attend department training portray a positive attitude through verbal and written communication and job performance communicate with management to discuss development opportunities show initiative in assisting other associates strive to provide excellent service to internal and external customers Be equipped with: excellent written and verbal communication skills ability to resolve issues through research and communication with supervision and other associates work efficiently to meet service level agreements listen carefully and follow directions type accurately and efficiently perform routine daily tasks input data entry accurately strong customer service skills experience with CMS and PMS is helpful familiar with Microsoft® Word and Excel Shift: Monday-Friday – 12:00 PM - 8:45 PM EST

The Cincinnati Insurance Companies strive to be Everything Insurance Should Be® by offering insurance solutions for businesses and individuals through local independent agents. With a wide range of products and services, you are sure to find answers to your insurance needs.