Patient Coordinator Supervisor

Cincinnati Eye Institute

Experience: 5+ yrs
Location: Montgomery, Ohio, United States
Job type: Full-time

Required skills

EMR
PACS
Electronic Health Records

About the role

As an Ophthalmic Supervisor, you are responsible for the management and oversight of clinical staff processes within the assigned scope of responsibility to accurately and efficiently enter, interpret, and lead assigned Ophthalmic Technicians in the execution of day-to-day operations in support of each Ophthalmologist, while working in a fast-paced environment.

Skills and Abilities

Create an environment of exceptional customer service
Process management and adapting to process demands
Effective communication within scope of responsibility
Display a professional attitude; ensuring all staff greet patients promptly with the smile and thank them when they leave
Practice patient focused urgency at all times within the conduct of the care visit
Support Clinical Manager in the guidance and supervision of clinical staff consistent with the ECP employee handbook

Essential Functions

Reports directly to the Clinical Manager for The Ophthalmology Group
Lead assigned functional teams in providing exceptional customer service during every patient encounter
Provide operational leadership to the staff supporting the Ophthalmologist in conduct of office visits and in-office surgical procedures.
Ensure staff are able to and are correctly submitting assigned physician escribed medications, and medication refills to patients' pharmacies.
Ensure timely process flow for visual fields, Biometry, refractions, optical coherence tomography (OCT), and Topography testing.
Ensure all patient information gathered during the exam is accurately reflected in electronic health records by assigned team members.
Oversee patient communication regarding follow-up care, surgeries, procedures, post-op care, etc., and ensure that communication is patient focused
Maintain sanitary use of equipment throughout the care visit for their assigned team
Assistance to the Clinical Manager in training, staff development plans and performance evaluations
Manage prior authorizations, patient refills, doctor schedules, and referral correspondence for assigned team
Advise Clinical Manager on functional team staffing in support of the doctor’s schedules to comply with all company policies
Deploy ECP and TOG objectives where applicable
Enforce HIPAA and OSHA standards along with ECP identified best practices in the conduct of care among team members
Other duties as assigned, Some Saturdays may be required

Minimum Requirements

COA certification (desired)
5 years (minimum) leading a clinical team in ophthalmology
Previous experience with management of PACS or similar systems (desirable)
5 years EMR experience and medical documentation

If you need assistance with this application, please contact (636) 227-2600

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Please do not contact the office directly – only resumes submitted through this website will be considered.

About Cincinnati Eye Institute

Provides comprehensive ophthalmology and optometry services including surgical eye care.

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