About the role
If you like to make a difference and help people, have great communication skills and are able to problem-solve with a cool head, eviCore Healthcare, a subsidiary of Cigna, wants you! In joining our Non-Clinical team, you will help manage the benefits needs of inbound callers from start to finish, while delivering excellent patient-provider care.
RESPONSIBILITIES
Accept a daily average of 100-125 inbound calls from Health Plan clients, providers, and imaging centers seeking pre-authorization.
Properly handle and verify patient records under HIPPA and PHI, and secure confidentiality for each call
Accept multiple back-to back calls utilizing various applications on multiple screens, and properly enter all patient, provider, and imaging center data.
Follow the complete formal script pathway with each caller, identifying and transferring any calls that cannot be resolved via the formal script to the appropriate person or department.
Remain client focused at all times, with the ability to independently resolve customer inquiries and complaints with one-call resolution.
Availability to attend 100% of 8 week training, which will include live call participation training.
Meet or exceed all performance metrics through accurate call handling and high quality calls.
QUALIFICATIONS
High School diploma or equivalent required.
Prior customer service background strongly preferred.
Intermediate proficiency in Microsoft Outlook; strong written, organizational, and verbal communication skills.
Excellent customer focus orientation with ability to diffuse difficult callers constructively.
Takes accountability and ownership to efficiently solve problems.
Engaged, coachable, upbeat attitude, with a willingness to be a positive role model for your peers.
Team player who exchanges personal knowledge, offers and accepts support.
Flexible, open-minded, and able to adapt positively to business changes or needs.
Self-confident and empowered to use good judgement to do what is right, and keep all promises.
About the company
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives.
