TechDemocracy
Website:
techdemocracy.com
Job details:
Hi,
Please find the below requirement,
Job Tittle: Product Manager (CIAM)
Location: Hyderabad (Remote)
Job Type: Fulltime
NOTE: Looking for who can be ready to start Immediate
Responsibilities and Impact:
As a member of the CIAM Product Support team, your role involves:
- Configuring and supporting customer authentication and entitlement services.
- Managing and responding to internal customer tickets.
- Reporting project status to management, identifying potential issues, and accepting corrective directions.
- Fulfilling other duties as required.
Basic Required Qualifications:
- Minimum 4 years of excellent customer service experience: Demonstrated ability to handle customer inquiries effectively.
- Minimum 3 years of System Administration or similar experience.
- Process-oriented: Ability to follow established procedures.
- Excellent communication skills: Vital for collaboration and conveying information.
- Self-starter and motivated: You’ll need to take initiative and drive results.
- Rotating holiday coverage: Flexibility to cover holidays as needed.
Additional Preferred Qualifications:
- AWS CloudWatch: Familiarity with monitoring and managing AWS resources.
- Okta IAM experience: Expertise in identity and access management.
- SQL query writing and creating Power BI reports.
- Azure DevOps experience: Knowledge of Azure DevOps tools and practices.
- Salesforce experience: Understanding of Salesforce platform.
- Understanding of SAML 2.0 and OIDC: Knowledge of authentication protocols.
- Familiarity with user authentication concepts like MFA, Passkeys, OTP, federated authentication etc.
Click on Apply to know more.