Hotel Night Auditor (Oxford, ME, US, 04270)

Churchill Downs Incorporated

Location: Oxford, Maine, United States
Job type: Full-time

Required skills

Visual One

About the role

Oxford Casino Hotel, located in Oxford, Maine, is indeed part of Churchill Downs Incorporated and has seen significant growth since it opened in 2012. The casino boasts a variety of gaming options for our visitors, including 23 table games and over 900 of the latest and most popular slot machines. The property also features 2 restaurants, the Ox Pub, and the Oxford Express, and a 107-room hotel which includes 6 well-appointed suites.
The core values of the casino—safety, cleanliness, compliance, and friendliness— reflect the commitment to creating a positive experience for our team members and guests. With these guiding principles, Oxford Casino Hotel aims to continue learning, growing, and improving. It is our hope that you will become the newest member of our team.

JOB SUMMARY

The Hotel Front Desk Agent will contribute to the success of Oxford Casino Hotel by providing customer service to all guests and team members. They will maintain a positive demeanor for all guests and team members. The agent will be knowledgeable of procedures and efficiently using Visual One to assist guests with Hotel needs. Excellent customer service skills are required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Processes transactions associated with guests stay.

Performs Audit Nightly for Hotel.

Reconciles all guest folios, identifies and fixes errors.

Sells items from retail gift shop.

Maximize sales revenues through up-selling and marketing promotions.

Strong commercial/business awareness and demonstration of sales capabilities.

Communicates with housekeeping and other Casino departments to meet guest needs.

Uses Visual One proficiently.

Ability to remain positive and calm when repeating redundant tasks, answering phone, creating guest reservations and answering questions.

Works with communication devices such as telephones, radio, bulletin boards, log book, and email.

Promotes Oxford Casino Hotel at every opportunity.

Maintains confidentiality and security of relevant information.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

Must have the ability to stand for long periods of time, stay positive and calm to effectively ensure 100% guest satisfaction especially during high volume times. Must be able to assist guests with moving luggage, accessing wheelchairs which includes lifting up to 40lbs. Must be able to frequently lift and carry office supplies a minimum of 25lbs.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

About Churchill Downs Incorporated

Operates horse racing, casino gaming, and online wagering platforms.

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