Client Services Manager

Chuck Latham Associates, Inc.

Experience: 1+ yrs
Location: Overland Park, Kansas, United States
Job type: Full-time

Required skills

Microsoft Excel
Google Workspace
SharePoint
CRM
Project Management Tools
DOMO

About the role

The Client Services Manager supports the execution of client programs, sales initiatives, and internal operations by assisting with project coordination, reporting, and day-to-day administrative tasks. This role works closely with leadership to ensure deliverables are completed on time, data is accurate, and communication flows effectively across teams.

This is a detail-oriented, execution-focused role ideal for someone who thrives in a fast-paced environment and enjoys supporting cross-functional initiatives.

Key Responsibilities

Support the coordination and execution of day-to-day project activities and client initiatives.
Assist in tracking project timelines, deliverables, and issue resolution across client activities.
Collaborate with cross-functional teams including retail marketing, customer development, and agency partners to ensure alignment and timely completion of tasks
Support the execution of promotional programs and sales initiatives.
Prepare and update recurring reports, including KPI dashboards, sales summaries, and performance trackers
Assist in gathering and organizing data for leadership reporting and client presentations
Maintain and update SOPs, workflows, and training documentation
Prepare KPI dashboards and support leadership in meeting preparation and follow-ups.
Help ensure clear communication of project updates, deliverables, and deadlines to internal stakeholders & partners
Support budget tracking, reconciliation, and reporting activities.
Coordinate with internal teams (e.g., warehouse, field teams) to support campaign execution and materials distribution
Ability to travel as needed to attend client presentations and meetings, train field team members, and participate in market visits.
Provide general administrative and operational support to leadership as needed
Support meeting preparation, including agenda creation, materials, and follow-up notes

Skills, Knowledge and Expertise

1–3 years of experience in a support, coordination, or administrative role (project coordination or sales support preferred).
Ability in finding creative and innovative solutions to solve issues and day-to-day challenges.
Strong organizational skills with high attention to detail
Proficiency in Microsoft Excel and Google Workspace
Self-motivated with a willingness to learn and take direction
Ability to stay organized, responsive, and composed while managing multiple priorities and deadlines in a fast paced environment
Strong written and verbal communication skills
Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
Comfortable working with web-based platforms and systems
Ability to follow established processes and meet deadlines consistently
Consistently maintains a high level of professionalism in communication and interactions across teams and clients
Safety and security—the individual actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.
Must be comfortable around animals.
Ability to travel in the field as needed with occasional overnight travel.
Location: Overland Park, KS. Hybrid position with 2+ days in office.

Preferred:

Previous experience as a Sales Representative or Territory Manager.
Experience supporting sales teams, client services, or marketing initiatives
Familiarity with reporting tools or CRM/project management platforms (e.g., C4C, SharePoint, DOMO, or similar)
Experience maintaining documentation or creating reports

About Chuck Latham Associates, Inc.

Provides sales and marketing services for the pet industry.

This page is fully interactive when JavaScript is enabled. Please enable JavaScript to apply or browse related roles.