Job Purpose
Books Show Labor on behalf of Reps in a professional and timely manner.
Responsibilities
- Follows processes and procedures outline in the labor coordinator flowcharts.
- Reviews incoming labor request.
- Books technicians.
- Ensures timely payment for technicians.
- Manages technician relationships.
1. Follows Processes and Procedures Outlined in the Labor Coordinator Flowcharts by:
- Ensuring version is current by replacing old flowcharts with the newest updates.
- Following processes as detailed on flowcharts without exception.
- Questioning your supervisor on items which need further clarification, you are not in agreement with or are not comprehendible.
- Notifying supervisor of any suggested changes.
2. Reviews Incoming Labor Request by:
- Reviewing each labor request and forwarding those to your supervisor which you are not comfortable assuming full responsibility for.
- Declining requests for items which are not relevant to your department.
- Ensuring expenditure falls within approved spending limits of the requestor.
- Confirming receipt of labor request and collecting any missing details before proceeding.
3. Books Technician by:
- Coordinating and scheduling show technicians ensuring they have all details necessary to fulfill job requirements successfully.
- Communicating with PM on behalf of labor requested, confirming all necessary details.
- Documenting agreed-upon labor, rates, travel and additional details via data entry in our technician database.
- Arranging per diems and B-1 letters as required.
- Contacting technicians to confirm availability and rates for the duration of the job.
- Ensuring technician has relevant skills to properly manage the position they are being hired for.
- Executing an Statement of Work for the technician to sign that agrees to rates and dates for the job.
- Ensuring all rate lines are entered in Nexus for proper payment.
4. Ensures Timely Payment for Technicians by:
- Reconciling technician invoicing and providing appropriate information to payroll for processing/payment.
- Processing expenses submitted by technicians by acquiring approvals, assigning costs to appropriate show and submitting to accounting for processing/payment.
- Ensuring project was submitted to Mertz in timely fashion if applicable.
- Having Rep sign-off on all rate lines prior to issuing payment.
- Ensuring any expenses have applicable receipts for review and processing.
- Having hours or invoices submitted prior to approving final payment.
5. Manages Technician Relationships by:
- Creating a new profile for technicians in Nexus with all their relevant contact information.
- Ensuring all positions they want to be called for are properly updated in Nexus.
- Maintaining Nexus expertise, skills, and accreditation levels for technicians.
- Updating technician information when they reach out for changes.
- Documenting any failures in the technician performance.
Essential Attributes for Success in the Role
Personal Attributes
- Self-motivated, ability to set and meet goals.
- Strong organizational, forward planning, and decision-making skills.
- Communication, with a passion for collaboration over confrontation.
- Encouraging leader.
- Quality conscious, and team results driven.
- Excel at multitasking and adapting.
Professional Attributes
- Computer skills – MS Office, Excel, Word, OneNote, OneDrive, SharePoint, Zoom.
- Data analysis.
- Creative problem solving.
- Presentation skills.
- Reliable customer service.