Website:
rajhans.co.in
Job details:
Company Description The Rajhans Group of Industries is one of India’s fastest-growing conglomerates, with diversified operations in Realty, Confectionery, Entertainment, E-commerce, Textile, and Hospitality. Founded in 1996 with a small edible oil factory, the Group now employs more than 5,500 people directly and indirectly across its various business verticals. Rajhans Group is recognized as a leading business house in India, with a strong presence in consumer-focused sectors. The Group is committed to spreading “wings of happiness” by creating products and services that delight customers and add value to their lives. Customer happiness is at the core of its mission and drives all business decisions and initiatives.
Role Description The Chocolate Outlet Manager is a full-time, on-site role based in Surat, responsible for overseeing daily operations of the chocolate retail outlet. This role includes managing staff schedules, supervising sales activities, and ensuring high standards of customer service and product presentation. The Chocolate Outlet Manager monitors inventory levels, coordinates with suppliers, and implements merchandising and promotional strategies to optimize sales performance. The role also involves handling customer inquiries and feedback, resolving issues promptly, and maintaining cleanliness and safety standards within the outlet. The manager is expected to track sales reports, support outlet-level marketing initiatives, and uphold Rajhans Group’s focus on customer happiness and brand reputation.
Qualifications
- Customer-facing skills: Candidate should possess strong Customer Service and Customer Satisfaction skills to ensure a positive shopping experience.
- Team and people skills: Candidate should possess effective People Management and Communication skills to lead outlet staff and coordinate daily activities.
- Operational and inventory skills: Candidate should possess Inventory Management skills and basic retail operations knowledge to maintain stock accuracy and outlet efficiency.
- Additional beneficial skills: Experience in retail or FMCG, especially confectionery or food products; basic sales and POS system proficiency; ability to analyze sales data and implement improvement actions.
- General qualifications: Minimum of a diploma or bachelor’s degree in business, retail management, or a related field is preferred; prior experience in store or outlet management; strong organizational skills; flexibility to work retail hours, including weekends and holidays.
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