Strategic Accounts Intern

Position Title:            Strategic Accounts Intern

Location:                    Herndon, VA 

Status:                        Full Time Intern

Description Summary:

The Strategic Accounts Intern will assist Strategic Account Managers. 

Major Tasks & Responsibilities:

• Assisting sales to ensure high levels of customer satisfaction through excellent sales service.
• Help sales update opportunities, leads, orders and customer records in the company database (CRM).
• Resolves order and inventory problems by investigating data and history including identifying alternate means for filling orders and notifying managers and customers.
• Assist Account Managers with any credit claims, customer billing disputes, investigations, and outage issues. 
• Help track and adjust revenue in BSS for any IDC dark fiber orders that have been escalated for non-standard products and revenue adjustment. 
• Assist with billing reconciliation.
• Assist preparing financial reports requested by sales management. 
• Follow all companies’ policies and procedures.

Essential Skills, Qualification and Education Needed:

• Master degree in Computer Science, Business Analytics, Finance, Data Science, Information Systems, Marketing Analytics, International Business, or similar field required. 
• Strong desire to learn and understand telecom technology services and products.
• Flexibility to work seamlessly with global sales and support teams in different time zones
• Self-motivated, customer-focused, result-oriented.
• Excellent interpersonal and communications skills; verbally, written, face-to-face and over the phone with customer, partners and all levels of staff and management in both Mandarin and English required.
• Impressive proposal writing skills and presentation skills
• Familiarity with CRM database tools
• Strong data analysis skills, with the ability to extract and interpret data from various sources to support Strategic Sales Team. 
• Proficient in Microsoft applications including Word, Excel, PowerPoint, and Outlook

Language Requirements

Fluency in Chinese and English.