Product Manager, Trust & Safety

About the role We're hiring a Product Manager to join our Trust & Safety team. As our PM, you'll lead efforts to make sure every Chime member who faces a transaction issue—whether it's fraud or a billing error—can quickly and confidently get their money back. You'll craft member experiences that feel effortless, even when things go wrong, while building systems that help Chime handle disputes efficiently at scale. Disputes aren't just support tickets—they impact real people trying to pay rent, buy groceries, or protect their hard-earned money. You'll help shape policies and tools that balance compliance, fraud prevention, and compassion. The stakes are high, and so is the opportunity to build trust with every resolution. The base salary offered for this role and level of experience will begin at $139,600 and up to $195,400. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. In this role, you can expect to: - Own the end-to-end member experience for transaction disputes—from filing to resolution - Design simple, transparent flows that help members regain financial confidence quickly - Collaborate cross-functionally with Engineering, Risk, Compliance, Legal, and Operations teams - Drive automation and tooling improvements that reduce handling time and error rates - Monitor and improve key metrics like resolution time, dispute loss, and member satisfaction - Stay ahead of evolving regulatory guidelines and ensure full compliance - Balance business risk, fraud mitigation, and user experience through thoughtful product decisions To thrive in this role, you have: - Built consumer-facing products that prioritize trust, safety, or financial resilience - Worked in complex operational or policy-heavy domains (e.g. fraud, compliance, support) - Used analytics and experimentation to uncover insights and drive product decisions - Collaborated with diverse teams including Engineering, Risk, Legal, and Ops - Excellent communication skills and comfort with ambiguity in high-stakes areas - Familiarity with or interest in financial services regulation and dispute resolution - A member-first mindset and drive to build simple, empowering experiences

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that basic banking services should be helpful, transparent, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential. We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members. We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.