Minimum Education
High School Diploma or GED (Required)
Minimum Work Experience
1 year performing administrative tasks (Required)
Required Skills/Knowledge
Proficient in all Microsoft Office applications, including Outlook, Excel, and Access.
Ability to produce quality reports under tight deadlines.
Ability to maintain composure and professionalism in a busy clinic environment.
Web design and desktop publishing skills a plus.
Functional Accountabilities
Administrative Support
- Complete purchase and reimbursement requests, as well as manage financial records.
- Ability to produce quality reports under tight deadlines.
Special Projects
- Assist with special projects related to program goals and mission.
- May coordinate volunteer effort.
Data and Research
- Will occasionally be tasked with keeping statistics regarding program.
- Ability to produce quality reports under tight deadlines.
- Maintain research databases in a manner which meets IRB requirements for protection of patient privacy.
Teamwork
- Collaborate with co-workers on day-to-day tasks and responsibilities.
Customer Service
- Provide excellent customer service to clinical team, patient families, referring physicians.
- Help families navigate complex hospital system and helps with coordination of care.
- Act as advocate for patients and families, facilitating service delivery and removing barriers to care.
Safety
- Speak up when team members appear to exhibit unsafe behavior or performance
- Continuously validate and verify information needed for decision making or documentation
- Stop in the face of uncertainty and takes time to resolve the situation
- Demonstrate accurate, clear and timely verbal and written communication
- Actively promote safety for patients, families, visitors and co-workers
- Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
- Anticipate and responds to customer needs; follows up until needs are met
Teamwork/Communication
- Demonstrate collaborative and respectful behavior
- Partner with all team members to achieve goals
- Receptive to others’ ideas and opinions
Performance Improvement/Problem-solving
- Contribute to a positive work environment
- Demonstrate flexibility and willingness to change
- Identify opportunities to improve clinical and administrative processes
- Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility
- Use resources efficiently
- Search for less costly ways of doing things
Safety
- Speak up when team members appear to exhibit unsafe behavior or performance
- Continuously validate and verify information needed for decision making or documentation
- Stop in the face of uncertainty and takes time to resolve the situation
- Demonstrate accurate, clear and timely verbal and written communication
- Actively promote safety for patients, families, visitors and co-workers
- Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance